Digital Adoption & Support Officer - Umluj

KEY ACCOUNTABILITIES:
Contributing to the Strategy and Management of the Digital Enabling
Function
* Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation
* Report solely to the "Digital Adoption & Support Site Lead" / "Digital Adoption & Support Country Head"
* Push the Digital Transformation agenda and the implementation of the new digital support organization within the respective site.
* Roll out specific Digital EF policies, standards, methods, tools, manuals, and guidelines
* Participate in the deployment of ISO certifications requirement including the information Security and Business Continuity Management.
Digital Adoption & Support unit objectives and budget
* Contribute to the preparation of the Adoption & Support department's budget in the plant/assigned location.
* Monitor the financial performance against the approved budget.
Digital Adoption & Support unit Organization and Management
* Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.
* Prepare required technical reports on the performance of the Digital Adoption & Support department in the respective site.
* Contribute to the implementation of change initiatives, programs and projects
* Collaborate and work with the Adoption and Support teams for new / upcoming projects to ensure an adequate Digital infrastructure and systems are put in place as per Digital EF policies.
Adoption
* Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site
* Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site
* Deploy the architectures/platforms/apps at the respective site (operational and under construction) while complying with Country legislation.
* Maintain and monitor the network and data center to ensure proper functioning and timely upgradation/ repair.
* Manage all end users related systems, software, applications, licenses, and internet connections, while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.
* Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.
* Create and maintain the local Digital systems inventory database in the site
Support
* Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.
* Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions at respective site.
* Provide all technical support during the installation, configuration and roll out phase.
* Provide computer help desk support in resolving PC, printer and network problems either directly or Remotely with end-users.
* Monitor and maintain computer systems and networks
* Responding in a timely manner to service issues and requests
* Repair and replace parts/equipment as necessary
* Troubleshoot hardware and software problems by running diagnostics, document problems and resolutions and assessing impact of issues.
* Prioritize and manage many open cases at one time
* Manage the stock of equipment, consumables and other supplies
* Mange user accounts, emails, assign rights and access to the digital services.
* Provide the required awareness and trainings to the end user to ensure the proper use of digital systems and services.
Interaction with the I &C
* Collaborating as needed with the I&C "Digital Champion" at the plant level.
* Facilitate data availability for all critical IT/OT systems.
* Facilitate the control systems infrastructure support in coordination with Digital operations and I&C.

Skills

Skills:
* Up-to-date knowledge of the latest IT and software trends
* Strong technical background in IT systems and support
* Sound problem-solving and decision-making skills
* Good knowledge on cybersecurity
* Ability to quickly establish good working relationships with end users.
* Ability to prioritize the workload
* Ability to work well in a team
* Flexible and open to change
* Excellent communication and time management Skills.
* Willingness to travel when necessary

Education

IT / computer science