Catering Sales Manager

At Four Seasons, we believe in recognizing a familiar face, welcoming a new
one and treating everyone we meet the way we would want to be treated
ourselves. Whether you work with us, stay with us, live with us or discover
with us, we believe our purpose is to create impressions that will stay with
you for a lifetime. It comes from our belief that life is richer when we truly
connect to the people and the world around us. Our company values are much
more than a program or a policy; they define who we are and inform the
decisions we make. The company's guiding principle is the Golden Rule, and as
such Four Seasons strives to have a long-lasting, positive influence on the
communities where we operate and on the people we employ and serve around the
world.
"The reason for our success is no secret. It comes down to one single
principle that transcends time and geography, and culture. It's the Golden
Rule - the simple idea that if you treat people well, the way you would like
to be treated, they will do the same." - Isadore Sharp, Founder and Chairman
Four Seasons Hotels and Resorts.
Career Opportunity
The deeply instilled Four Seasons culture is personified by its employees,
people who share a single focus and are inspired to provide exceptional
service. Be part of a cohesive team with opportunities to build a successful
career with global potential.
Catering Sales Manager
BASIC PURPOSE:
Secure and service 'Catering' Business from the Social and Corporate Market,
through active and effective promotion, solicitation, and prospecting, while
maintaining FS standards and maximizing revenue/profit potential.
ESSENTIAL FUNCTIONS:
Actively solicit new business and respond to inquiries with the intention of
confirming profitable catering business and achieving Quarterly Sales Goals.
Maintain an active trace/follow-up system on all inquiries and personal sales
calls. (‎25%) Conduct property tours and entertain planners of meetings, social
events, and weddings. (‎10%) Plan and/or attend and/or participate in meetings
with hotel staff and clients, including but not exclusive to: Morning
Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order
Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of
Operations, Menu Tastings, and Planning Visits. (‎5%) Coordinate the sales
efforts between sales department and catering to insure proper utilization of
function space to yield maximum revenues. (‎2%) Finalize the requirements of
confirmed bookings while maximizing revenue potential through up selling and
ensuring effective communication both written (Resumes, BEO, Daily Reports)
and personal contact with all departments for the success of the event. Ensure
accuracy of Banquet Checks and provide bill review on completion of program or
event. Prepare a monthly booking report. (‎30%) Keep Director of
Catering/Catering Conference Services promptly and fully informed of all
problems or unusual matter so prompt corrective action can be taken where
appropriate. (‎5%) Supervise the execution of banquet events. Review all
function space with banquet manager and when required head house attendant.
Ensure satisfaction of client at the outset of all events. (‎10%) Respond
according to the crisis management plan to any resort emergency or safety
situation. (‎3%) Comply with Four Seasons standards for sales and marketing,
while working harmoniously and professionally with co-workers and planning
committee. (‎5%) Comply with Four Seasons Category One and Two Work Rules and
Standards of Conduct as set forth in EmPact. (‎5%)
NON-ESSENTIAL FUNCTIONS:
Assist Conference Services Department as required, particularly during large
group movements Mentor and develop Administrative staff for future career
growth Assist with all guest inquires within the Sales, Marketing and
Conference Services Department, including assistance with high telephone
volume and walk-in site inspections. Perform other tasks or projects as
assigned by hotel management Provide input on the marketing plan and budget.
Be fully versed in the facilities and capabilities of the resorts competitive
set. Maintain a visible presence in the community through involvement with
Industry associations Assist in developing and executing projects for assigned
market areas to increase catering activity, volume and profit.

KNOWLEDGE AND SKILLS:
Education: College Education preferred

Experience: ‎3-‎5 years previous catering sales and/or banquet assistant
manager/captain experience.
Skills and Abilities: Excellent reading, writing and oral proficiency in the
English language.
Strong selling and interpersonal skills.
High level of creativity.
Attention to detail.
Ability to handle multiple tasks and make decisions in a fast paced client
driven environment.
Ability to work long and irregular hours, weekends and evenings
We look forward to receiving your application!
Learn more about what it is like to work at Four Seasons, visit us:
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