Location: Jubail Yard
Owns and manages the customer process as Implant in the container Yard
premises at Jubail. Has responsibility for the end-to-end execution in
compliance with all company procedures. The first point of contact for
stakeholders for daily operations activities.
Key Responsibilities
* Understand the Logistics and Services 4PL accounts' business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs
* Build and maintain long term relationship with customer, and internal operational and customer service network as implant in CY Yard.
* Coordinate with Customer document team to execute accurate documentation deliveries.
* Ensure documents are Created, received, dispatched & archived in accurate condition with necessary regulations like attestation & chamberization.
* Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the Customer Experience Manager
* Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
* Monitor and deliver KPI performances to meet/exceed customers' targets
* Perform day to day activities alongside colleagues to ensure high customer satisfaction and directly assist customers in key areas to improve service delivery
* Identify and implement sustainable solutions for possible service failures through root cause analysis
* Actively support implementation of local and global initiatives
* Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
* Performs other position related duties as specified by management
Who we are looking for
Behavioural:
* Ownership and accountability
* Strive towards excellence
* Stakeholder Management abilities
* KPI driven performance- Ability to deliver results
* High attention to details
* Process improvement mindset - Look out for gaps
* Ability to prioritize based on importance/ urgency
Skills:
* Bachelor's degree
* Demonstrated a deep understanding of and experience in the logistics industry
* 3-5 years of SCM/4PL or similar industry experience
* Strong written and verbal communication skills both in English and local language
* Must possess time management skills to manage high volume in a fast-paced environment
* Intermediate to advance MS EXCEL skills
* Some SAP functional experience is preferred, not mandatory.
* Personality: Self-starter, problem solver, Can-do-attitude, solution oriented, outstanding at process optimization, Results driven, Detail oriented, Team player
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