Looking for a chance to work with tailor-made logistics in a global leader in
container logistics?
If you also love talking to a wide array of people during the day - from
customers, suppliers, and colleagues around the globe - then this is the job
for you.
We offer
At Maersk, we are pioneers in logistics. We are embarking on a bold new
direction, expanding our capabilities to become a truly end-to-end logistics
service provider that can deliver intelligent solutions for customers around
the world.
Innovation will play a huge part in getting us there. And joining us at our
office in Dubai, we will empower you and your colleagues in our Customer
Experience Supply Chain Management team to find new ways to take the
complexity out of logistics - and make it as simple and customer-friendly as
possible.
This also means you will get ample opportunity to develop your talent and take
your career further - and we will support you in your endeavors.
Key responsibilities
Together with your team, you will be responsible for creating tailor-made
logistics solutions for our customers, enabling them to outsource their
logistics value chain to us. Your job will be to create truly integrated end-
to-end logistics services and transportation solutions that moves the world
for our customers. This involves owning the customer experience by managing
the shipment process, filing and coordinating with the various countries and
global logistics teams.
In addition, you will:
* Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
* Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met
* Coordinate with the commercial organization on customer commitments and forecasts
* Advise Maersk management on potential service failures and trends
* Drive continuous improvement to satisfy customers and ensure we do things better and smarter
We are looking for professionals that possess excellent planning skills and
can juggle different tasks at the same time without losing the bigger picture.
Also, who loves delivering great customer experience.
* Preferably with a background as freight forwarder and/or logistics supply chain role.
* Have previous customer experience from a customer-facing role
* Like spotting ways to optimize existing processes
* Speak and write English effortlessly
* Proficiency in Arabic language is a plus
P.S: As we are on our way to drive the Emiratization agenda, please be
informed that this role is open for only Emirati talents.
Responsible for owning/managing the end-to-end customer experience of customers This person is responsible for identifying issues proactively, build strong relationship with customers and identify solutions which benefits both Maersk and the customers. Builds strong relationships with customers to …
Kitopi is the world's leading tech-powered multi-brand restaurant. With a mission to satisfy the world's appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in spa…
A.P. Møller - Maersk A/S is a Danish Shipping company, active in ocean and inland freight transportation and associated services, such as supply chain management, port operation, warehouse and distribution. The company is based in Copenhagen Denmark, with subsidiaries and offices across 130 countri…
At Maersk we have a vision that's larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain through global end-to-end solutions. We count on our people to make it happen. When you join Maersk, you will find that the world is your wo…
Executes the various export and import customer service processes as per global design across teams. Monitors assigned exports/imports performance against KPIs and makes recommended corrective actions where necessary. Conducts and assists with training of how to handle DGD and REEF cargo sh…
Builds strong relationships with customers to gain an understanding of their business, deliver excellent customer service and maximise sales opportunities.Typically handles a large number of customers or larger, more complex customers. Manages accounts with large business Impact: The level of impac…
Owns and manages the customer experience of small/mid-sized customers (Essential Services Customers). Has responsibility for the end to end customer experience in compliance with all company procedures. Responsibility Efficiently handle the work assigned to you by your team leader and optim…
Builds strong relationships with customers to gain an understanding of their business, delivers excellent customer service and maximises sales opportunities. Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by workin…
Ever wondered how the products you buy in your local supermarket are transported to Egypt? Amazed by the speed at which your new sneakers are delivered to your home? You can now become a part of one of Time's Top 100 Most Influential Companies, shaping the future of Transport and Logistics. No…
Owns and manages the customer experience of Essential Services Customers. Has responsibility for the end to end customer experience in compliance with all company procedures. Typically handles a large number of customers or larger, more complex customers. Manages accounts with large busines…