Owns and manages the customer experience of small/mid-sized customers
(Essential Services Customers). Has responsibility for the end to end
customer experience in compliance with all company procedures.
Responsibility
Efficiently handle the work assigned to you by your team leader and
optimally utilize the resources resulting in high productivity.
Maintain customer relationship and assist in maintaining and growing the
current business by providing effective solutions to their needs.
Maintain proactive inter-departmental coordination, to process the shipments
in time.
Vendor management and selection
Ensure Company's IOPs are followed.
Prepares Billing/Charge structures as per the Company's Operating Procedures
Ensure timely closing of Tasks.
Focus on process improvement from a customer perspective as well as company
internally.
Ensure OPS KPI is fulfilled against target
Ensure OPS strategy defined by team leader is executed
Advanced knowledge of Excel & MS Suite is Mandatory.
Travel to Jubail & Ras Al Khair basis job requirements.
Efficient case management Handling.
Report to Leads Logistics Team Leader.
KPIs
1. Exceeding customer satisfaction.
2. Ensuring OPS team KPI Vs target.
3. Run successful ground operations activities and report the performance
timely
4. Ensuring team process is towards growth through OPS strategy
implementation.
5. Optimizing working processes.
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