Team Lead Logistics Operations

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary:
Oversee the operations of our Key Accounts in the EG market to deliver an
outstanding restaurant experience by developing effective procedures and
ensuring the teams run in an efficient and profitable manner while increasing
our restaurant satisfaction and operations.
The fundamental goal of Logistics vendor operations is to ensure we create the
right restaurant experience to move our business forward. Logistics Operations
works closely with cross-functional partners to surface needs, prioritize,
test, rollout, and iterate on the restaurant operation side.
Role Scope:
Lead the operation team to ensure timely restaurant operation, accurate
inventory management, and efficient operations
Lead the team to onboard new vendors and conduct refreshment sessions to top
offending chains.
Ensures & improves the quality of the restaurant's operation and sets an
action plan to reduce vendor delay, fail rate, and busy hours.
Inventory management (Tablets & Call centre) by managing the inventory
separately based on the transmission method.
Work closely with all the verticals from the Operations team to plan, execute,
and monitor projects related to restaurant operations and logistics.
Initiate and manage special projects
Conduct field visits to top offending branches to understand on ground
obstacles.
Crunch numbers and derive insights and recommendations to improve operations.

Qualifications & Skills Required:
Degree/Diploma in Logistic/Supply Chain or any other relevant field of studies
At least ‎4 years of operations experience
At least ‎2 years of experience in logistics operations and leading operations
teams
A highly organized and detail-oriented with an analytical mindset
Advanced Excel and Data Interpretation Skills
Strong communication skills, both written and verbal
Strong interpersonal skills to educate vendors