Team Lead Riders

؜ - ؜البياضية ؜ -

Job details

Role Summary/Overview
Managing and improving the rider performance of allocated zone/s within a
city. Taking ownership of rider
service levels by measuring compliance, finding performance gaps and execute a
plan to fill performance
related gaps
Role Scope
* Monitor and improve Rider Performance and Compliance
* Lead Rider Recruitment for the allocated zones
* Lead a Team of Rider Coordinators and/or Rider Captains
* Manage rider roster with proper allocation of shifts/breaks/off-days etc
* Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
* Inventory management and usage compliance of Rider equipments
* Groom rider quality (behaviour, appearance, professionalism, presentational etc)
* Setting up a performance improvement plan to improve performance of low performing riders
* Reduce rider complaints originating from customers
* Monitor riders performance on individual level and responsible for coaching/warning riders
* Audits fleet appearance & rider behaviour via on ground visits
Skills & Qualifications needed:
* Bachelor's Degree
* ‎2-‎3 years of experience in food/grocery tech industry is highly preferred
* Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
* Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
* Influencer and a negotiation with good public speaking and presentation skills
* People management skills: Experience of managing bigger group of people

Job Summary

  • Advertiser: Talabat
  • Announcement date: 07/06/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: البياضية
  • Salary: -
  • Phone number: -

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