Role Summary:
Managing and improving the rider performance of allocated zone/s within a
city. Taking ownership of rider service levels by measuring compliance,
finding performance gaps and execute a plan to fill performance related gaps.
What's on Your Plate?
* Monitor and improve Rider Performance and Compliance
* Lead Rider Recruitment for the allocated zones
* Lead a Team of Rider Coordinators and/or Rider Captains
* Manage rider roster with proper allocation of shifts/breaks/off-days etc
* Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
* Inventory management and usage compliance of Rider equipments
* Groom rider quality (behaviour, appearance, professionalism, presentational etc)
* Setting up a performance improvement plan to improve performance of low performing riders
* Reduce rider complaints originating from customers
* Monitor riders performance on individual level and responsible for coaching/warning riders
* Audits fleet appearance & rider behaviour via on ground visits
What did we order?
* Bachelor's Degree
* 2-3 years of experience in food/grocery tech industry is highly preferred
* Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
* Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
* Influencer and a negotiation with good public speaking and presentation skills
* People management skills: Experience of managing bigger group of people
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
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