People Operations Team Lead - Service Center AMEE Region

People are at the heart of our company. Our success is dependent on having
great people, highly motivated to deliver results, guided by a strong sense of
purpose. We strive for a best-in-class employee experience powered by digital
technologies.
To strengthen our People Function, we are creating a regional People
Operations Shared Service Centre that partners with our Operating Companies to
deliver excellent services across the complete employee lifecycle. We are
looking for colleagues to be part of our team and help us establish this new
People Operations Centre, working closely with colleagues across the region
and with our head office in Amsterdam.
We offer an international work environment in a truly global company and the
opportunity to be at the heart of a growing team with a remit that spans
borders!
Do you have experience with and a passion for HR? Energised by taking
challenges and turning them into opportunities? Would you like to work with
colleagues across the globe? Sounds like you could be a great addition to our
team!
What 's the role?
People Operations Team Lead
Location: Cairo, Egypt
Responsible for leading a team of People Operations Specialists and/ or Front
Office Advisors in the regional People Operations Shared Service Centre.
Reporting to the Regional People Operations Manager
Key responsibilities:
* Team Leadership : Provide guidance to a team of People Operations Specialists and/ or Advisors. Ensure that the team provides accurate and timely advice. Instils a "first-time right, on time, in full" culture and manages delivery against agreed SLAs and KPIs. On-board and train new staff, coach experienced staff on how to further improve and develop
* Knowledge Management : Partner with the global Centres of Excellence to ensure that documentation is kept up-to-date and continuously enhanced
* Technology : Make full use of enabling technologies and promote the use of self-service technologies. Partner with global stakeholders to help shape the technology roadmap and pilot solutions
* Continuous Improvement : Partner with global stakeholders to drive continuous improvement in the way support is provided and business outcomes are achieved. Drives further standardisation by identifying opportunities which lead to efficiencies and greater effectiveness
* Compliance : Ensure compliance with HEINEKEN standards and legislation
What are we looking for?
We are looking for someone who brings:
* A keen interest in technology and how it can enable new ways of working. Strong desire to look beyond the status quo and drive improvements
* Ability to lead and inspire others. Proven ability to manage internal and external stakeholders and establish strong relationships across levels and functions
* Strong social skills and positive can-do attitude. Excellent listening skills and empathy when dealing with sensitive matters
* Passion for operational and customer service excellence. Hands-on attitude and willingness to get involved in case-level detail to help the team improve
* Proven ability to effectively prioritise and manage the workload of others to deliver to tight deadlines
* Ability to effectively communicate complex concepts and help others do the same. Drive to learn and develop themselves and others
* Proven ability to handle confidential information appropriately. Outstanding attention to detail and excellent problem-solving skills
* Work experience: ‎7+ years of experience working in the People Functions of global organisations, incl. multiple years in a shared service centre environment. Ideally experience across a range of specialisations (e.g. learning, rewards, etc.). Hands-on experience with hire-to-retire administration is a must
* Functional skills: Deep understanding of People Function processes across the employee lifecycle. Proven experience with related enabling technologies (incl. Service Now and/ or SAP SuccessFactors). Ideally proven expertise in one more multiple specialisations within the People Functions
* Languages: Excellent English in verbal and written communications. Other languages (French or Arabic) are a plus