Applications Support Lead

؜ - ؜Abu Dhabi ؜ -

Job details

Job Description


Working closely with delivery managers and applications support teams to
monitor Applications operations and ensure meeting business needs and ensure
no impact on business daily operations in efficient manner.
‎1. Applications SLA's monitoring
* Day to day monitoring of applications support SLA's and managed service SLA's
* Report SLA's status to Applications management on weekly basis
* Working closely with applications support teams, delivery managers and external account managers to ensure meeting expected quality and SLA's
* Working closely with managed service delivery managers to analyze, identify and continuously propose area of improvements
* Identify and prioritize logged incidents within EICT applications
* Audit tickets responses and resolutions
* Investigate breaches and provide root cause reports with plan and monitor resolution
* Work closely with delivery managers for recategorizing incidents tickets and request tickets between support groups and development groups
‎2. Applications KPI's monitoring
* Day to day monitoring of applications support KPI's and managed service KPI's
* Report KPI's status to applications management on weekly basis
* Identifying improvement opportunities to optimize and automate where possible aiming to reduce incidents and boost users experience within EICT published applications domain
‎3. Business engagement
* Communicate both internally and externally in order to build and nurture mutually beneficial working relationships to ensure meeting expectations and resolving business incidents
* Day to day monitoring of customer satisfaction responses and focus on improvements
* Act as first line of escalation for daily incidents to support Enterprise business users within EICT applications landscape
‎4. Release management
* Lead early stage of applications operational planning, application technical transition and applications stabilization activities post go-live
* Ensure successful knowledge transfer and knowledge retention through proper planning, engagement and documentation
* Lead knowledge base documentation, business training and end user guide lines documentation
* Identifying operations priorities and focus areas of applications support groups
* working closely with other EICT stakeholders and external technology stakeholders to ensure information retention and applications continuity
* Perform production audits to ensure maintaining applications authorization and profiles
* Monitoring applications certificates and licenses to ensure having applications pre-requisites in place on time
* Maintaining applications documents repository to avoid single point of failure and dependency on individuals
* Refining go-live and post go-live processes with continuous improvements following established standards
* Provide monthly or on demand reports of production releases and changes
* Proactively coordinate and update process of changes with impacted stakeholders
* Ensure meeting testing requirements and UAT approvals prior to production releases
* Proactively identify possible incidents following applications releases
* Perform audits to ensure
* Maintaining and updating EICT service catalogue of applications
* Maintaining and updating EICT product catalogue of applications
* Coordinate disaster recovery activities following scheduled EICT drills exercise


Skills


Bachelor in Computer Sciences
ITIL V3 foundation
‎10+ in applications operations management


Preferred:
Post-Graduate degree and preferred in Data Sciences
* Advanced ITIL V3
* PMP / Prince2
* Risk Management, Technology governance and/or Compliance industry frameworks and methodologies qualifications such as COBIT, CRISC, CISA
* TOGAF / any other Enterprise Architecture Framework
* Other applications vendor specific certification
‎12+ in applications operations management


Job Details


Job Location
Abu Dhabi, UAE
Job Role
Information Technology


Preferred Candidate


Career Level
Mid Career

Job Summary

  • Advertiser: Nawah Energy Company
  • Announcement date: 26/08/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Abu Dhabi
  • Salary: -
  • Phone number: -

More jobs like this

Cairo
07/05/2023

#### **Job Description** * Strong technical background in application support and operations management, with experience in leading teams to ensure the highest levels of application availability, performance, and reliability. * The Application Support and Operation Lead will be responsible for …

Abu Dhabi
31/01/2023

**Main Purpose of Role:** The IT Support Engineer will support the business through solving IT issues and helping increase efficiency of business processes. **Knowledge / Experience (Skills):** * Experience with Microsoft desktop operating systems, * Experience working in a team-orientated, …

Abu Dhabi
06/03/2023

**Job Responsibilities** * Install, configure, and upgrade desktop hardware and peripherals to include but not restricted to network cards, printers, modems, mice, and telephones * Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component config…

Abu Dhabi
30/04/2022

**Company Summary** TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies. Our mission: to enhance the performance of world's energy industry. How we do it: by constantly challenging conventions and investing in our 20000+ employees, across 48 count…

Abu Dhabi
17/04/2023

Abu Dhabi 5-9 Years UAE **Job Family** Practice (Digital) **Job Description (Posting).** To create, assign and track the project [module] work plans for delivery and also provide technical guidance for work completion. (1.) To ensure process improvement and compliance in the assigned module, and pa…

Abu Dhabi
02/01/2023

Summary As a Head Doorman, you are responsible to provide professional and customer- focused service to our guests, ensuring their every visit will become a memorable one your role will include key responsibilities such as: * Offer consistently professional, friendly, warm, and engaging service …

Abu Dhabi
21/12/2022

## **Job description** As a HSE Lead, your main responsibilities will be: * To define and implement an HSE management system; and to ensure that HSE values are understood and adopted by the whole entities of Wellhead Platform Fabrication Package. * To ensure the safety of Package fabrication op…

Abu Dhabi
02/03/2023

**ر قم الوظيفة** 23038883 **ا لتصنيفات** Food and Beverage & Culinary **ا لموقع** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates عرض على الخريطة **ا لجدول الزمني** Full-Time **ه ل تقع في مكان بعيد؟** N **إ مكانية …

Abu Dhabi
06/01/2023

#### **13054-Finance lead** **Experience:** 7-10 **Posted:** 11 Oct,2022 **Location:** United Arab Emirates Apply Now **Finance lead (Finance Manager, Finance Analyst, Financial Modeler)** **Work location : Abu Dhabi** Work Assignment: Digital Cluster Strategy Development Project Role descri…

Abu Dhabi
03/02/2023

TEAM LEAD (INFRASTRUCTURE) Permanent role Abu Dhabi, UAE Salary: 38K to 40K AED monthly all-inclusive To be successful in this Team Lead role, you will need proven experience in managing medium-sized teams. Your solid experience in achieving project performance and utilization targets is crucial in…

اللغة: العربيّة