Applications Support & Operations Lead

Job Description

• Strong technical background in application support and operations management, with experience in leading teams to ensure the highest levels of application availability, performance, and reliability.


• The Application Support and Operation Lead will be responsible for overseeing the day-to-day operation of our applications, leading a team of support engineers, and ensuring that our applications meet the needs of our customers and internal stakeholders


• Manage a team of application support engineers, providing guidance and leadership to ensure that the team is delivering high-quality support to our customers and internal stakeholders


• Oversee the operation of our applications, ensuring that they are available, performant, and reliable


• Identify and resolve application issues, working closely with development teams to ensure that issues are addressed in a timely manner


• Monitor application performance and availability, identifying and addressing potential issues before they become critical


• Develop and implement procedures and processes to ensure the smooth operation of our applications


• Collaborate with other teams to ensure that our applications meet the needs of our customers and internal stakeholders


• Manage relationships with vendors and third-party providers to ensure that we are receiving high-quality support and services.


• Develop and maintain documentation related to application support and operations.


• Continuously evaluate and improve our application support and operations processes and procedures.


• Manage communication with stakeholders to identify improvement areas, with presenting multiple alternative plans & solutions.


• Establish sales channel opportunities with strategic vendors within the marketplace to expand overall offerings


• Conduct awareness session to the project team to explain project scope and objectives.


• Lead a learning environment, where lessons are learnt, shared, and turned into explicit knowledge for future reference.

Personal Skills

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field


• ‎7+ years of experience in application support and operations management


• Strong technical skills in application support and operations management, with a deep understanding of application architecture and infrastructure


• Strong leadership skills, with experience in leading teams to deliver high-quality support and services.


• Excellent problem-solving and analytical skills.


• Strong communication and collaboration skills, with an ability to work effectively in cross-functional teams


• Experience in using incident management and change management tools such as ServiceNow or JIRA.


• Experience in working in a ‎24/‎7 operational environment.


• Experience in working with cloud-based technologies such as AWS, Azure, or GCP.


• Strong understanding of ITIL processes, with experience in implementing ITIL processes in an operational environment.


• Familiarity with scripting languages such as Python or PowerShell


• Experience in using monitoring tools such as Nagios, Zabbix, or Datadog.


• Knowledge of containerization technologies such as Docker and Kubernetes


• Experience in using configuration management tools such as Ansible or Chef.

Technical Skills

• A minimum of ‎15 years of related experience
  - ‎2 - ‎4 or more years in Developing/Delivering Solutions for Mega Projects
  and System Integrations


• Bachelor's degree or equivalent experience preferred Computer Science or Engineering

Job Details

Job Location
Cairo, Egypt
Company Industry
System Integrator
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
EBS
Technical

Preferred Candidate

Career Level
Management
Years of Experience
Min: ‎7
Degree
Bachelor's degree