Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Rooms - Front Office
Job Type
Full-time Permanent
OVERVIEW/BASIC FUNCTION:
Provides information to guest/visitor inquiries and coordinates all guest
requests for special arrangements or services, courteously and efficiently.
Escorting VIPs to assigned guestrooms, informing guests of hotel services,
features and room amenities. Attending to immediate needs of VIPs upon arrival
and follow through attention throughout stay.
RESPONSIBILITIES:
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Anticipate residents' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive residents relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of:
a. All hotel features/services, hours of operation.
b. All hotel restaurant food concepts, menu price range, dress code and
ambiance.
c. All hotel room types, numbers/names, layout, appointments, amenities and
locations.
d. All hotel room rates, special packages and promotions.
e. Daily house count and expected arrivals/departures (particularly VIPs).
f. Scheduled daily group activities, names and location of meeting/banquet
rooms.
g. Local events, attractions, holiday schedules.
Experience: Minimum one years' experience in a similar capacity for a luxury or ultra-luxury hotel.
Education: High school diploma.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Located on Al Maryah Island at the core of Abu Dhabi's new Central Business
District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the
glistening Arabian Gulf, reflecting the history, architecture, and culture of
Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-
class amenities married to stunning views.
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