AUH - Residence Housekeeper/Coordinator - AO

Job Description (Roles and Responsibilities)
The British Embassy in Abu Dhabi has a vacancy for a Residence
Housekeeper/Coordinator on a fixed term contract of three (‎3) years.
This is an important role, managing the smooth running of the Embassy
Residence and the hosting of official events and senior and Ministerial visits
to the Residence on behalf of His Majesty's Ambassador (HMA). A high
performing Residence is at the heart of the Embassy's diplomatic outreach in
the United Arab Emirates and the Residence Housekeeper/Co-ordinator will work
closely with the British Ambassador, Deputy Head of Mission (DHM), Chief of
Staff and HMA's executive office, as well as Political and Corporate Services
Teams to achieve this. The jobholder will also manage a direct Residence Team
of one (‎1) person and associated budgets to ensure an excellent standard of
business hospitality that also represents value for money.
The ideal candidate will have prior experience in business hospitality, food &
beverage service delivery, events management, and thrive in working both front
of house and behind the scenes to ensure that guests experience a top-quality
Residence service. The role suits a candidate who demonstrates the flexibility
to meet the demands of a varied work schedule.
Duties and responsibilities:
* To support the planning and hosting of, high quality Residence events and visits
* To ensure that the Residence is clean and well maintained, well presented and fit for purpose and that any Residence Guests are checked in, provided with safe clean and organized accommodation within the Residence Premises to the standards required. This will include hands on cleaning, laundry, cooking and service duties.
* To oversee the Residence team, ensuring that they are happy, high performing and delivering at pace. Also working with the Corporate Services Team to provide proactive updates on any maintenance or additional cleaning requirements for any event or day to day running of the Residence,
* To maintain and update financial management systems, tracking expenditure, raising revenue, and conducting procurement in line with Foreign, Commonwealth and Development Office (FCDO) requirements, training for this will be provided
Specific duties and responsibilities include:
Residence events and visits
* Support planning for events in conjunction with the UAE Events Teams.
* Provide support to both internal and external contacts to help them plan their events, agree and meet expectations.
* Work with the Chief of Staff 's and Events Team, to produce and maintain, off the shelf, event guides to include menus, drinks lists, suggested themes, formal or informal, maximum numbers across breakfasts, lunches and dinners.
* Support the organisation, preparation and hands on delivery of official functions and events to a high standard.
* Accommodate and assist with Ministerial/VIP visits to the Residence, ensuring an excellent standard of service and swiftly resolving any challenges.
* Meet and Welcome visitors/guests.
* Support the Embassy in planning and delivery of income generating (IG) events in line with Embassy priorities to meet the Post income target.
* Supplier management and contractor oversight (e.g., for Food & Beverage, Catering, Laundry etc.)
* Prepare and serve meals, snacks and beverages for the Ambassador, Family and Guests. Larger events (‎20 pax and above) will be delivered through a third party caterer.
Residence maintenance
* Work with the UAE Estates team to improve systems for the maintenance of the Residence, including cleaning protocols, d ecor, and gardens.
* Ensure all lighting, electrical outlets, AC, plumbing and landscaping requirements are checked and ready before any event and any faults reported in good time to be resolved before any event.
* Ensure basic Residence facilities are functioning as required (A/C and water misting systems, IT, telephones, plumbing, etc.), reporting any issues
* Oversee the maintenance of the Residence and residence inventory,
* Ensure a high standard of cleaning and laundry services are delivered and be hands on in delivering these services.
* Liaise with Director of Corporate Services (DCS) and the Estates Manager to plan and deliver maintenance, renovation, and refurbishing work as necessary.
Team leadership
* Day to day line management of the Residence Staff (‎1) or any other support staff utilized for occasions when additional manpower may be utilized.
* Monitor and supervise other teams who provide support to the Residence, holding them to agreed deliverables and timelines, and that they have the support they need from the Residence to get their work done.
* Perform all line management functions to a high standard (including appraisals, performance management, investment in learning and development).
Financial management
* Follow financial management systems to ensure that the Residence is accurately tracking business hospitality and representational expenditure, and that it has the necessary financial information required for internal audit purposes.
* Maintain effective monthly budget forecasts and events record management. Use this information to provide accurate monthly recharging and invoicing of event costs to the relevant sections of the Embassy (Defence, Trade, Political, etc.) and/ or external organisations
* Verify and approve requisitions/ transactions made using the Government Procurement Card (GPC) or Corporate Credit Card (CCC) using the FCDO 's Oracle-based finance and procurement management software.
The above list is not exhaustive, and the jobholder will be required to be
flexible and take on other ad hoc tasks as required.
Key behaviours required:
* Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
* Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
* Changing and Improving - Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
* Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
Eligibility:
* Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE residence visa. Applicants will be asked to provide evidence of their UAE residence visa/ Emirates ID as part of their application.
* Applicants must be available in a full-time capacity.
* Applicants must be able to obtain a valid UAE police clearance certificate.

Essential qualifications, skills and experience
* At least two (‎2) year of experience in events delivery, business hospitality and hosting senior events.
* Fluent in English, both verbal and written. Able to express ideas and messages clearly and concisely.
* Ability to provide a hands-on service delivery.
* Excellent interpersonal skills and proven ability to engage and influence at all levels internally and with external contacts, including with VIPs.
* Demonstrated ability to work as part of a team and able to collaborate effectively across Embassy teams.
* Strong customer focus. Demonstrates courtesy and consideration in dealing with all stakeholders. Able to show discretion in handling any sensitive matters, with the trust of all involved
* Excellent organisational ability, with proven ability to plan, and prioritise tasks and workload.
* Resourcefulness in solving problems and demonstrates good judgement and a calm manner.
* Ability to multi-task and have good organisational skills. Ability to respond quickly and flexibly to meet the demands of a varied work schedule and multiple and changing priorities.
* Ability to cook and serve western meals, snacks and beverages for up to ‎20 people
* IT literate and well versed in Microsoft Office applications (Projects, Outlook, Word, Excel, PowerPoint, Teams).
* Able to support flexible working hours /days of week to meet the business needs.
Desirable qualifications, skills and experience
* Experience in using Oracle-based finance and procurement management system.
* Budget control experience.
* Arabic language skills.
Required behaviours
Changing and Improving, Making Effective Decisions, Managing a Quality
Service, Delivering at Pace
Application deadline Application deadline - day Application deadline - month
Application deadline - year
‎24 January ‎2023
Grade
Administrative Officer (AO)
Type of Position
Fixed Term, Full-time
Working hours per week
‎38
Duration of Post
‎36 months
Region
Middle East & North Africa
Country/Territory
United Arab Emirates
Location (City)
Abu Dhabi
Type of Post
British Embassy
Number of vacancies
‎1
Salary Currency
AED
Salary
‎11,736
Start Date Start Date - day Start Date - month Start Date - year
‎1 March ‎2023
Other benefits and conditions of employment
Working hours and remuneration:
The Embassy aims to offer an attractive working environment and remuneration
package for this role which includes ‎25 days of leave per annum (calculated
pro-rata).
Salary is at AED ‎11,736 per month.
There are no other allowances payable as part of this package. No
accommodation and relocation expenses are payable in connection with this
position.
The Embassy is open from Monday to Friday, from ‎07:30 to ‎18:00. Conditioned
working hours are ‎38 hours per week (including breaks), and specific working
hours for this role will be confirmed at a later time.
The jobholder should be flexible in their approach to hours worked as these
will also be dictated by operational needs and may involve working out of
hours (evenings/ weekends). Flexible working arrangements may be considered
based on operational requirements and agreement with the line manager, and in
line with FCDO and Embassy policies.
The successful candidate will be required to transfer their visa under the
Embassy's sponsorship.
Additional information
How to apply:
Interested candidates must include to their online application form
* an updated Curriculum Vitae (CV) with a copy of UAE residence visa (all in one file);
* a covering letter/ motivation essay stating how you meet the requirements of the role; and
* examples, in the relevant sections of the online application form, of how you meet the key behaviours and skills required.
Applications that do not include this information will not be considered.
Closing date for applications is at ‎23:55 UAE local time on 24th January
‎2023
Applications received after the stated deadline will not be considered.
Process:
The recruitment process, including security clearance, is expected to take
around two months. You may experience some delay in the progress of this
recruitment campaign, and we are working hard to minimise any disruption.
Due to the large number of applications, we receive, only those shortlisted
for the next step of the recruitment process will be contacted
Interviews are tentatively scheduled for week commencing 13th February ‎2023.
The start date mentioned in the job advert is a tentative start date and the
successful candidate will be required to undergo security-vetting procedures.
Any offer of employment will be subject to the candidate achieving suitable
clearances.
Appointable candidates who were unsuccessful may be placed on a 'reserve
list'. If during the reserve period of ‎6 months the same or a largely similar
role becomes available, that role may be offered to the second or subsequent
candidate".
The British Embassy in Abu Dhabi is an equal opportunities employer,
dedicated to inclusivity, a diverse workforce and valuing difference.
Please be aware that you will only be able to apply to vacancies for Country
Based Staff roles with the British Government through this official tal.net
site (operated by Oleeo). Jobs may be advertised on third party websites,
however our adverts will always link back to the official tal.net site. If you
complete and send an application through any other site, we will not receive
it.