General Manager

Company Description

Emirati splendor meets an oasis of green overlooking the ocean. Desert Islands
Resort & Spa by Anantara invites you to immerse in wadi adventures and
discoveries.
Embark on family wildlife drives. Explore ancient ruins and rock formations by
horseback. Find new passions with falconry, land sailing, and archery just
some of the many activities on offer.
Sir Bani Yas Island is a protected wildlife sanctuary just off the coast of
Abu Dhabi, founded by His Highness Sheikh Zayed bin Sultan Al Nahyan. Home to
free-roaming animals, including the near-extinct Arabian Oryx, the island
offers a distinct escape from the world. Located on the north shore between a
lagoon and the open ocean, guests of Desert Islands also enjoy access to the
facilities of our sister Abu Dhabi resorts Al Sahel and Al Yamm.

Job Description

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE*
At Anantara Hotels we always behave in the following way;
* We have pride in our work, how we present ourselves, and how we communicate with our guests and colleagues.
* We use our initiative and always find the best way to solve a problem for a guest or a colleague.
* We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
* We always think of new ways to surprise and delight our guests.
* We treat guests and colleagues with dignity and respect. Everyone is important.
* We hold ourselves to the highest standards of honesty and integrity.
* We are proud to represent our hotel and our country to guests from all over
WHY THIS JOB EXISTS
To serve the needs of the business, our guests, and our colleagues by leading
the achievement of the hotel's financial, strategic, and operational goals and
targets.
At Anantara Hotels, we are proud to represent our hotel and our country to
guests from all over the world. We treat our guests and colleagues with
respect and work hard to deliver the highest quality of service to all.
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be
done. Anantara employees always find new ways to look after the business,
their guests, and their colleagues.
Within this, the key responsibilities for this position are:
* To lead and manage the development of the hotel strategy.
* To set the annual budget and then deliver the Revenue and GOP targets of the property.
* To effectively lead and manage all day-to-day operational activities of the hotel, through the Resident Manager and the operational department heads.
* To effectively manage the owner relationship on behalf of the company.
* To successfully position the hotel from a Sales and Property Marketing perspective.
* To ensure that accurate forecasting and Revenue Management activities are taking place.
* To ensure that the operational and service skills of the employees of the hotel are being constantly improved.
* To support and implement all corporate programs and guidelines.
HOW YOU CAN SUCCEED IN THIS ROLE
Within Anantara Hotels, the top-performing people who do this job always
demonstrate the following attitude:
Working with Others:
* They always try to anticipate and exceed the needs of customers and colleagues
* They use their own initiative and good judgment to solve problems in a calm and efficient way
* They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
* They act with personal professionalism and integrity at all times
Taking Responsibility:
* They always conduct business honestly and fairly. They keep sensitive information confidential.
* They can prioritize workload effectively and be organized and structured work
* They manage their time and pay attention to detail. They know their job and are able to work without close supervision.
* They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.
Delivering Results:*
* They are committed to meeting and exceeding all performance standards
* They constantly look to develop their own professional skills and abilities
* They perform job tasks in line with established policies and procedures
* They always try to provide a top-quality experience to all our guests.

Qualifications

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required
Skills and Experience:
* Relevant Hotel Management experience.
* ‎2 years experience as a GM
* Must be highly motivated, self-directed, and demonstrate a desire for achievement
* Exceptional guest service skills