Field Business Development Executive

Position Snapshot

Location: Kuwait
Company: Nestle - Starbucks

Position Summary

Responsible to stay constantly engaged with Starbucks Branded Solutions
clients and Alshaya brand clients, as guardian of brand standards in
execution, control, quality, presentation, and overall Starbucks brand
representation. Create value to optimize business opportunities in the most
efficient manner leveraging on the set of resources available. Contribute to
the overall achievement of the annual sales plan through achieving operational
controls and quality. Overall, the executive will be responsible for providing
consultative support and service to existing and new Starbucks Branded
Solutions Accounts primarily PSS to ensure revenue growth quality and
profitability.

A day in the life of...

Duties relating Customer Relationship Management:
* Monitoring and evaluating clients to ensure that quality standards and marketing material are met and consistent with brand guidelines.
* Coaching to specified accounts adapting your style and content to meet specific accounts needs.
* Conduct spot checks and brand audits to assigned accounts.
* Coordinate with Customer Development Management to schedule new and existing accounts brand visits. Coach the team to enhance their performance and improve skills on PSS execution and ensure controls in place and where required WPS locations.
* Supports execution of new business won by channel team - new accounts integrated into Ledger.
* Works with Coordinators, Customer Development & other teams to provide excellent reports and stock reports and requirements, customer support, relationship management and product delivery.
* Develops best in class understanding of customer / zone including the ability to articulate Starbucks customers' own commercial goals and KPIs. Understands the value that Starbucks contributes to these goals.
* Leads effort to maximize satisfaction, retention, and reference ability of customers.
Duties relating to account management and training.
* Responsible for approximately ‎40 -‎60 approx. accounts in a designated region dependent on volume and geographical location.
* Responsible for order submission, stock take and audit within existing customer ledger.
* Responsible for training at site and launch support.
* Performs customer feedback, audits quality, and owns world class service to all customers within region.

What will make you successful

• A graduate degree of diploma is preferred.


• A minimum of ‎2 years of work experience with Customer Service focus - Retail operations, Hospitality, coffee knowledge a benefit.


• Working knowledge of Microsoft Office (Word, Excel, PowerPoint).


• Excellent verbal and written communication skills.


• Ability to build strong, effective internal & external winning relationships.


• Excellent presentation & negotiation skills.


• Passion for delivering outstanding customer service.


• High personal drive & commitment to achieve required results.


• A valid driving license for the respective market.
  We are Nestle, the largest food and beverage company. We are ‎308,000 employees
  strong driven by the purpose of enhancing the quality of life and contributing
  to a healthier future. Our values are rooted in respect: respect for
  ourselves, respect for others, respect for diversity and respect for our
  future. With more than CHF ‎91.4 billion sales in ‎2018, we have an expansive
  presence with ‎413 factories in more than ‎85 countries. We believe our people
  are our most important asset, so we'll offer you a dynamic inclusive
  international working environment with many opportunities across different
  businesses, functions and geographies, working with diverse teams and
  cultures. Want to learn more? Visit us at www.nestle.com .