Position Snapshot
Location: Kuwait
Company: Nestle Professional
Full-time - Field based role
Position Summary
Are you passionate about coffee? Do you thrive on sharing your expertise and
love for Starbucks with others? We are seeking a dynamic and enthusiastic
individual to join our team as a Customer Development Executive.
As a Customer Development Executive, you will conduct activities in the
assigned geographical territory or Channel (s) or Combination to deliver
agreed objectives/targets
A day in the life of...
* Grow & retain existing customers by driving efficiencies to increase consumption
* Perform customer audits quality and owns world class service to all customers within the assigned territory
* Implement core marketing requirements at newly acquired sites (modular branding, menus)
* Responsible for implementation of upgrading any marketing (picture of success)
* Facilitate new customer acquisition & closing of accounts or relocation
* Accountable for the execution of by efficiently driving the integration of the NP Solutions into the Monthly Business Planning Cycle
* Train POC/Barista team to enhance their performance and improve skills on Served, Self Serve, locations to maintain standards and guidelines. Responsible for implementation/execution of new program branding, beverage, SKUs at sites
* Manage and control (Self-Serve) stock by conducting monthly inventory activities at the assigned to ensure stock availability and revenue growth quality and profitability
* Follow up with distributors and site teams to avoid any operational disruption
* Drive revenue by building stronger customer relationships through nurturing and growing the existing customer base and ensure seamless implementation of new acquisitions
* Compliance to internal SOP's and processes.
* Accountable for the execution of by efficiently driving the integration of the NP Solutions into the Monthly Business Planning Cycle
* Responsible for facilitating new customer acquisition or relocation post hand over from sales team
* Align with our 3rd party suppliers to ensure the accomplishment of installation and maintenance of machines to guarantee the end cup profile
* Ensure proper stock supply through sell in and monitor sell out from distributor to operators and monitor the level of goods at customer level.
* Act as the main point of contact between the client/sites team and the internal stakeholders to maintain a high level of customer's satisfaction on both store level and operations level
* Build and develop mutually beneficial relationships and rapport with sites team/shop keepers, Baristas
What will make you successful
* Minimum 1 year in operations, preferably in the Out of Home environment. Experience in Sales or marketing. Has successfully delivered on KPIs, especially top line business results. Demonstrated success in managing multi-category and cross functional teams, supporting a high-performance culture.
* Previous experience as a barista, store manager, or in a hospitality/food-related role is highly desirable.
* Worked in a matrix organization with the ability to influence others.
* Practical experience and understanding of quality principles, HACCP, hygiene in the F&B industry. Technical experience is a plus.
* University Degree in Business (Administration, Marketing, Management)
* Excellent skills in Microsoft (SAP is a plus)
* Must have a valid Kuwaiti Driving License.