Customer Success Account Mgmt

With over ‎17,000 employees worldwide, the Microsoft Customer Experience &
Success (CE&S) organization is responsible for the strategy, design, and
implementation of Microsoft's end-to-end customer experience. Come join CE&S
and help us build a future where customers come to us not only because we
provide industry-leading products and services, but also because we provide a
differentiated and connected customer experience.
As a Customer Success Account Manager (CSAM), you are the delivery leader in
our account team and a strategic partner to our customers. You are responsible
for execution against our Customer Success Contracts and orchestration of
cross-functional programs that deliver customer value and enable
transformational customer outcomes. This opportunity will allow you to
accelerate your career growth, leverage your delivery management capabilities
and deepen your cloud and industry expertise.
This role is flexible in that you can work [up to ‎50%/up to ‎100%] from home
Alternative: This role is Microsoft onsite only.

Responsibilities

Customer Relationship Management - You will nuture and establish
relationships with key customer stakeholders to enable quality solution
planning, delivery execution and governance.

Account Planning - You will partner with Account team peers to drive
conversations with customers that define and prioritize the strategic
alignment between your customer's objectives and Microsoft's goals.

Opportunity and Pursuit Management - You will bring forward customer insights
to sellers to support them in identifying and producing opportunities.
**** Consumption and Delivery Execution - You will lead the delivery of
Microsoft solutions and take ownership for team coordination that accelerates
production level consumption across solution areas to help our customers
achieve their goals.

Technical Skilling - You will build technical competency that supports
customer advice, connecting their business goals to Microsoft solutions

Qualifications

• Bachelor's Degree in Engineering, Information Technology, Business or related field AND ‎4+ year(s) work or internship experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience


• Master's Degree in Engineering, IT, Business or related field AND ‎6+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience


• Bachelor's Degree in Engineering, Information Technology, Business, or related field


• AND ‎8+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience


• OR equivalent experience
  Professional


• ‎3+ years relevant work experience within customer industry.


• Project Management Institute (PMI) or equivalent Project Management certification.


• Prosci or equivalent change management certification.


• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
  Technical
  
  Breadth of knowledge across Solution Areas, including:


• Solid understanding of Microsoft 's products, technologies and solutions.


• Technologies: Cloud, mobile, web application development, cloud-native application architecture


• Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent (e.g., AWS)
  Microsoft is an equal opportunity employer. All qualified applicants will
  receive consideration for employment without regard to age, ancestry, color,
  family or medical care leave, gender identity or expression, genetic
  information, marital status, medical condition, national origin, physical or
  mental disability, political affiliation, protected veteran status, race,
  religion, sex (including pregnancy), sexual orientation, or any other
  characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your
employment with Microsoft and the country where you work.