Customer Success Account Mgmt

Develops, maintains, and builds upon foundational relationships with key
customer stakeholders and technical professionals to enable quality solution
delivery and health using partnerships. Guides and leads conversations to
facilitate the achievement of customer business objectives by leveraging their
investment in Microsoft. Partners with Account Team to create a customer
success plan and contribute to the shared customer account plan in support of
customer objectives specific to the customer's business transformation
programs and common to their industry. Leverages understanding of the
customer's technology platform and Microsoft's technology roadmap to enable
customer digital transformation. Engages in conversations with customers and
demonstrates alignment between customer objectives and the current Microsoft
portfolio of work in the customer account. Leads the execution of program
planning and customer-facing program reviews, prioritization of engagements,
and management of key stakeholder and executive expectations to address
agreed-upon customer outcomes and account priorities. Partners with customers
to proactively identify opportunities for growth, optimize usage, and drive
adoption.

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Responsibilities**
* Customer Relationship Management
* You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.
* Customer Success Leadership - Consumption Leadership
* Lead the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across all three clouds. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.
* Customer Success Leadership - Customer Strategy and Growth
* Engages conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
* Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
* Customer Success leadership - Delivery and program Management
* Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
* Technical Relevance
* Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.

Qualifications

• Bachelor's degree in Computer Science or related field


• ‎4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience


• ‎3+ years relevant work experience within customer industry.


• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, ‎365).


• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.


• Project Management Institute (PMI) or equivalent Project Management certification.


• Prosci or equivalent certification.

Microsoft is an equal opportunity employer. Consistent with applicable law,
all qualified applicants will receive consideration for employment without
regard to age, ancestry, citizenship, color, family or medical care leave,
gender identity or expression, genetic information, immigration status,
marital status, medical condition, national origin, physical or mental
disability, political affiliation, protected veteran or military status, race,
ethnicity, religion, sex (including pregnancy), sexual orientation, or any
other characteristic protected by applicable local laws, regulations and
ordinances. If you need assistance and/or a reasonable accommodation due to a
disability during the application process, read more about requesting
accommodations.