With over 17,000 employees worldwide, the Microsoft Customer Experience &
Success (CE&S) organization is responsible for the strategy, design, and
implementation of Microsoft's end-to-end customer experience. Come join CE&S
and help us build a future where customers come to us not only because we
provide industry-leading products and services, but also because we provide a
differentiated and connected customer experience.
As a Customer Success Account Manager (CSAM), you are the delivery leader in
our account team and a strategic partner to our customers. You are responsible
for execution against our Customer Success Contracts and orchestration of
cross-functional programs that deliver customer value and enable
transformational customer outcomes. This opportunity will allow you to
accelerate your career growth, leverage your delivery management capabilities
and deepen your cloud and industry expertise.
This role is flexible in that you can work [up to 50%/up to 100%] from home
Alternative: This role is Microsoft onsite only.
Customer Relationship Management - You will nuture and establish
relationships with key customer stakeholders to enable quality solution
planning, delivery execution and governance.
Account Planning - You will partner with Account team peers to drive
conversations with customers that define and prioritize the strategic
alignment between your customer's objectives and Microsoft's goals.
Opportunity and Pursuit Management - You will bring forward customer insights
to sellers to support them in identifying and producing opportunities.
**** Consumption and Delivery Execution - You will lead the delivery of
Microsoft solutions and take ownership for team coordination that accelerates
production level consumption across solution areas to help our customers
achieve their goals.
Technical Skilling - You will build technical competency that supports
customer advice, connecting their business goals to Microsoft solutions
Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging th…
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we p…
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innova…
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we p…
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we p…
TBC ## **Responsibilities** TBC ## **Qualifications** Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital st…
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innova…
**Introduction** As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and se…
We are looking for a highly motivated and passionate **Customer Success Account Manager (CSAM)** to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption …
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innova…