The Customer Success Officer (CSO) develops and maintains long-term business
relationships with existing
clients.
Each CSO will be assigned a specific portfolio of clients to manage based on a
predefined criteria that
would consider the number of accounts and the value of the renewal portfolio.
Rentokil Boecker Customer Success Officer is held accountable for the below
job responsibilities:
* Achieving their individual renewal targets.
* Providing clients with a personalized after sales service.
* Building strong relations with existing clients through regular checkups and courtesy calls.
* Evaluating client satisfaction reports and early risk assessments and ensuring proactive corrective
measures.
* Evaluating opportunities to grow and expand Rentokil Boecker offering to existing clients and
referring them to the relevant Sales/Trade Consultants.
* Maintaining existing customer success metrics and data as directed.
* Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying
areas of opportunity, highlighting best practices, and documenting them.
* Solving the most tactical and strategic problems for Rentokil Boecker customers as well as
identifying opportunities for expansion.
* Acting as the "trusted advisor" who supports and guides our customers to be successful using our
products and benefiting from our services.
* Demonstrating deep understanding of Rentokil Boecker core services and product features.
* Maintaining accurate records and documenting all customer service activities and discussions.
Requirements
JOB REQUIREMENTS
*
Diploma/Bachelor 's Degree in Business Administration or equivalent.
* 1-2 years of experience in communications, marketing, sales, account management, or customer
success.
* Excellent communication and problem-solving skills.
* Time management skills.
* Multi-tasking abilities.
Benefits
Competitive Salary.
Working for an International brand
In house training provided
Internal growth and promotion
As a Customer Success Officer, you will ensure customer satisfaction by providing excellent service and support clients. You will be responsible for managing customers' accounts, resolving customer issues and inquiries, upselling services, and providing exceptional service to help Rentokil Initial …
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