Job Summary:
Coordinates and oversees the constant adherence to service standards and
customer satisfaction. Responsible for efficient running and profitability of
the restaurant and effectively manage the employees at all times.
Responsibilities
* Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews.
* Able to maintain a friendly yet unobtrusive manner with all guests when greeting them and throughout their dining experience.
* Ability to circulate on the outlet floor, continually checking with the guests and the service staff to ensure that everything is up to the guest’s satisfaction.
* Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures.
* Looks after preparation and competition of action plans, productivity, quality and customer-service standards, resolving problems and identifying trends.
* Liaise with superior to meet restaurant financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variance, initiating corrective actions.
* Plan menus by consulting with chefs and estimate food costs and profits.
* Controls costs by reviewing portion control and quantities of preparation, minimizing waste, ensuring high quality of service.
* Prepares working schedules and implements according to business needs.
* Implements new service procedures together with the line manager and the rest of the team.
* Presents instructions from the Food & Beverage Office to his/her subordinates and colleagues and ensures clear understanding of them.
* Instructs on the set-up of stations, tables, linen, etc. and ensures that these standards are being followed.
* Checks quality of food and beverage items in terms of presentation, temperature, quantity, etc.
* Ensures the cleanliness of the Food & Beverage outlets.
* Ensures that all equipment for preparation and operation is clean and polished, and ensures that the necessary amount of equipment is available.
* Takes care of all the administrative work related to his/her outlet.
* Provides continuous training for his/her staff in all service related areas, as well as dealing with guests, suggestive selling, service skills, and product knowledge.
* Develops periodical performance evaluations of his/her staff as per procedures.
* Ensures that staff is aware of the provisions of Health & Safety regulations according to Oman laws and regulations.
Criteria:
* Minimum 5 years experience in running restaurant operations.
* Excellent people management skills.
* Willing to relocate in Al Khobar, KSA, pre-opening
Job Type: Full-time
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