Role Purpose:
Handle inbound and outbound customer service calls and provide world-class
service in every interaction for optimal call center performance and customer
satisfaction as per company and department's standards and provide a
competent, courteous, efficient and proactive point of contact for customers
both internal and external with high level of quality.
Key Accountabilities:
1. Calls Handling:
* Provide a high level of customer service and professional communication skills
* Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
* Resolves and inputs provider/client requests into CRM according to established guidelines.
* Ensures proper, accurate records, files, databases are set up and maintained..
* Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly
* Ability to use and interpret multiple systems for preauthorization's, claims research, contract interpretation, and provider network status
* Capacity to understand and interpret client and provider contracts while working with callers
* Provides customer satisfaction to both internal and external customers and strives to continuously improve service deliver.
2. Complaint and conflict handling:
* Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of sup
خبرة في الحلاويات لمصنع في اسواق القرين يرجى ارسال السيرة الذاتية عبر الواتساب على هذا الرقم [phone:66665543:0096566665543]
**Job Responsibilities** ________________________________________________________________ **Functional Responsibilities:** * Answer incoming calls and assist customers in their orders * Provide a high level of personalized customer service. * Provide customers with product and service info…
Scope: Leads and develop the call center department by managing call center transactions, orders, and complaints in different channels: inbound, outbound, social media chat, application chat and emails to create a world class customer experience across all E-Commerce Channels Responsibilities: …
مطلوب موظفة تعمل بدوام دائم من الساعة 9 صباحًا الى الخامسة مساءً للتواصل [phone:65568359:0096565568359]
Job Title: Call Center Representative Company: TCUK Dubai Location: Dubai, United Arab Emirates Job Type: Full-time Job Category: Customer Service/Call Center Job Summary: TCUK Dubai, a leading telecommunications company, is seeking dynamic and motivated individuals to join our team as Call Center …
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مطلوب شباب و بنات كول سنتر او سوشيال ميديا وله يشترط خبره او مؤهل عنوان التقديم واتس او فون مقر الشركه بالهرم