We are searching for a polite, professional call center representative to work
closely with other team members to provide outstanding service to our
customers by answering questions, handling complaints, and troubleshooting
problems with our products and services. The call center representative may
handle a high volume of inbound or outbound calls or both and should seek to
create a positive experience for each caller. They will listen to clients to
understand the reason for their call, address all questions or complaints, and
provide an accurate and efficient response. To be a successful call center
representative, you should be customer-focused, detail oriented, and
efficient. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities: Answering or making calls to clients to learn about and
address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible
solutions, and ensuring that clients feel supported and valued. Engaging in
active listening with callers, confirming or clarifying information and
diffusing angry clients, as needed. Building lasting relationships with
clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately. Understanding
and striving to meet or exceed call center metrics while providing excellent
consistent customer service. Making sales or recommendations for products or
services that may better suit client needs. Taking part in training and other
learning opportunities to expand knowledge of company and position. Adhering
to all company policies and procedures. Call Center Representative
Requirements: High school diploma or equivalent. More education or experience
may be preferred. Exceptional customer service, active listening, and verbal
and written communication skills, professional phone voice. Understanding of
company products, services, and policies. Proficiency with computers,
especially with CRM software, and strong typing skills. Ability to ask prying
questions and diffuse tense situations. Strong time management and decision
making skills. Adaptability and accountability. Fluency in multiple languages
may be desired.
Job Title: Call Center Representative Company: TCUK Dubai Location: Dubai, United Arab Emirates Job Type: Full-time Job Category: Customer Service/Call Center Job Summary: TCUK Dubai, a leading telecommunications company, is seeking dynamic and motivated individuals to join our team as Call Center …
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Salary AED 3500 any nationality ca…
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