Call Centre Representative

؜ مبتدئ ؜Dubai, Al Qusais ؜ عقد دائم

تفاصيل الوظيفة

We are a leading customer service organization dedicated to delivering
outstanding support and solutions to our valued clients. We are currently
seeking motivated and empathetic individuals to join our team as Call Centre
Representatives, where you will play a crucial role in providing exceptional
service and assistance. Position: Call Centre Representative Job Type: Full-
time Key Responsibilities: Handle inbound and outbound customer calls
professionally and courteously. Listen attentively to customer inquiries and
provide accurate information and solutions. Address customer concerns,
troubleshoot issues, and resolve problems effectively. Navigate computer
systems and databases to access and update customer information. Follow
communication scripts and procedures to ensure consistency and compliance.
Document all call information accurately and comprehensively. Upsell or cross-
sell products and services as appropriate. Maintain a high level of knowledge
about company products and services. Adhere to call center policies and
procedures for quality assurance. Meet or exceed individual and team
performance targets. Qualifications: High school diploma or equivalent; some
college education is a plus. Previous customer service or call center
experience is advantageous. Exceptional communication and active listening
skills. Empathetic and patient demeanor when dealing with customer concerns.
Strong computer skills and ability to navigate multiple systems. Problem-
solving abilities and a proactive approach to finding solutions. Adaptability
to changing call center processes and technology. Ability to work in a fast-
paced and team-oriented environment.

ملخص الوظيفة

  • المُعلن : Saud Mohammed
  • تاريخ الإعلان : 12/09/2023
  • نوع العمل : عقد دائم
  • مستوى الخبرة : مبتدئ
  • المستوى التعليمي : طالب
  • مكان العمل : Dubai, Al Qusais
  • الراتب : 3000 درهم
  • الهاتف :

    إظهار رقم الهاتف

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Language: English