Call Centre Representative for Our Company in Dubai

The Call Center Representative serves as the first point of contact for
customers, providing exceptional service and assistance via phone, email, or
chat. This role involves addressing inquiries, resolving issues, and ensuring
customer satisfaction while maintaining professionalism and efficiency. Key
Responsibilities: Customer Interaction: Answer inbound calls, respond to
emails, and engage in live chat interactions with customers. Issue Resolution:
Listen attentively to customers' inquiries, concerns, and requests, and
provide effective solutions. Product Knowledge: Develop a solid understanding
of company products or services to accurately assist customers. Data Entry:
Enter and update customer information, interactions, and resolutions in the
system accurately. Problem-Solving: Identify and troubleshoot problems, aiming
for swift and satisfactory resolutions. Communication: Communicate clearly and
effectively to provide information, answer questions, and guide customers.
Documentation: Maintain detailed and organized records of customer
interactions and transactions. Upselling/Cross-Selling: Identify opportunities
to offer additional products or services to customers. Adherence to
Guidelines: Follow call center scripts, policies, and procedures to maintain
consistency and professionalism. Customer Feedback: Gather feedback from
customers, relay insights to the team, and contribute to improving service
quality. Qualifications and Skills: High school diploma or equivalent.
Excellent verbal and written communication skills. Strong customer service
orientation and empathy. Problem-solving and critical-thinking abilities.