User Management:
* * Registers and retires new/resigned employees
* Configures and maintains account information in Active Directory
* Gives permissions on file and web access
IT Assets:
* * Purchases new IT equipment based on IT requirements, budget and Corporate IT standards
* Develops and maintains IT vendor and partner relationships.
* Manages IT inventory and maintains list of inventory IT assets.
* Hands out IT assets and maintains a list of handed out IT assets.
* Handles spare parts
Hardware & Software:
* * Provides PC hardware and software support with majority focus on the Microsoft Windows platform.
* Sets up, configures, and supports internal and/or external networks.
* Develops, maintains and supports all systems, applications, security, and network configurations.
* Troubleshoots network performance issues
* Recommends and installs new software releases and system upgrades (approved by Corporate IT), evaluates and installs patches, and resolves software related problems.
* Implements, maintains and monitors system backups, data files and monitors system configuration to ensure data integrity.
* Provides technical support via phone, emails, and remote tools and on-site visits to end-users with timely resolution.
* Continuous alignment and consultation with Corporate IT
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