Front Office Manager (Local Only|)

Our guests' memorable experiences have to start somewhere. So why not with
you? We're looking for a new Front Office Manager to take ownership of
delivering exceptional first impressions - managing everything from
registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:
* Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
* Engaging with guests to build personal relationships and remedy any complaints
* Conducting regular front office inspections to ensure we're making the right first impression
* Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
* Training team members on PBX procedures and taking the lead during an emergency or crisis
* Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.

What We need from you:

• Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration


• ‎3 years of Front Office/Guest Service experience including management experience


• Must speak fluent English


• Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary
that rewards all your hard work to a wide range of benefits designed to help
you live your best work life - including a full uniform, impressive room
discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we
celebrate difference and encourage colleagues to bring their whole selves to
work. IHG Hotels & Resorts provides equal employment opportunities to
applicants and employees without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran status, or
disability. We promote a culture of trust, support, and acceptance. Always
welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make
a difference in a collaborative environment. We know that to work well, we
need to feel well - both inside and outside of work - and through our
myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle,
and workplace.

So, join us and you'll become part of our ever-growing global family.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are
different enough to be fun. Unstuffy hotels, where people feel comfortable to
relax, and just get on with relaxing. Hotels that are built on sustainability
where we look after the planet with the same care as we look after our guests
and colleagues. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today.