Company Description

"A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use and develop their knowledge to reinvent their
career path.
Swiss otel Al Maqam is Swissotel's Second hotel to open in Saudi Arabia.
The hotel offers ‎1624 elegant rooms and suites with modern design,
complementing the values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Al
Maqam is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swiss otel Al Maqam is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for our valuable gusts to reach Al
Masjid Al Haram.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS"

About Tamayyaz Program:
"Tamayyaz is a Nationalization Development Program that enables Saudi talents
to acquire the needed skills & knowledge for various professions within the
hospitality field within a specific time frame by using a combination of
classroom learning and On Job Training."

Job Description

Planning & Organizing:
* Review and update Logbook
* Check equipment
* Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
* Oversee the day to day operations
* Report regularly on happening to Supervisors / Night Manager (if on shift).
* Monitor Employees performance/ Coaching
* Fire Procedure
* First Aid Procedures
* Handle guest complaints and report to manager
* Implement and coordinate the Front Office OSM
* Perform as per Standards and in line with the Company's Values and Competencies.
* Attend training classes as per schedule
* Show fullest cooperation and respect within the team and other departments
* of all Is aware of the daily activities and has product knowledge the hotel facilities
* Ensure panic report is printed during the shift at least twice.
Operations:
* Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
* Register and process check in for all arrivals.
* Update and check guest information into the computer after a complete check in.
* Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests ' departure.
* Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
* Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
* Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
* Handle issuance of guest room key cards and ensure effective control for guest security.
* Check and convey message to guests.
* Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
* To check the paymaster and assist Supervisors to have No paymasters pending.
* Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
* Check Hotel situation, occupancy, functions, groups, VIPs.
* File daily reception report and documents systematically.
* Print panic report (at least twice a shift).
* Attend briefings; take notes and action with appreciated follow up.
* Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
* At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
* Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.
* He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
* Perfect grooming all the time.
* Drive Upselling.
* Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications
* Tamayyaz Program is for Saudi Nationals Only.
* Open to candidates with little to no work experience, including fresh graduates and those with up to ‎6 months of relevant work experience.
* Basic English skills are a must.
* Strong passion for the Hospitality Field.
* Excellent interpersonal and communication skills.
* Is a team player that contributes to and proactively assists co-workers.
* Ability to work a flexible roster depending on departmental needs.
* Ability to focus attention on guest needs, always remaining calm and courteous.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.