Guest Relations Manager (Front Office)

Company Description

What is in it for you:
* ALL Heartist benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies and the opportunity to earn qualifications while you work
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet ‎21
Your team and working environment:
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in
the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and
the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This
masterpiece offers the finest hospitality in Makkah, having ‎1315 elegantly
appointed rooms and suites with extravagant amenities, two contemporary dining
options and five-star-deluxe services filled with spirituality while enjoying
direct views over the holy Kaaba.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world

Job Description

• Receive guest orders for in-room dining via phone or other communication channels, ensuring clear understanding of their requests and preferences.


• Provide recommendations and answer guest inquiries regarding menu items, specials, and beverage offerings.


• Enter guest orders accurately and efficiently into the system, ensuring all relevant details, special requests, and delivery times are captured.


• Coordinate with the kitchen and room service staff to ensure timely preparation and delivery of guest orders.


• Upsell additional menu items and promotions to maximize revenue and enhance the guest experience.


• Process payment transactions, including cash handling and credit card transactions, ensuring accuracy and adherence to financial procedures.


• Maintain proper documentation of guest orders, including any modifications, special requests, or dietary restrictions.


• Monitor and address any guest concerns or issues related to their orders, ensuring prompt resolution and guest satisfaction.
  Collaborate with other departments, such as Housekeeping and Concierge, to
  ensure seamless coordination of guest requests and timely delivery

Qualifications

• Saudi Nationality ONLY


• Good English Language


• Experience in the same field is preferable


• Strong attention to detail, highly responsible, organized & reliable


• Strong interpersonal and problem solving abilities


• Ability to multi-task and work well under pressure


• Excellent communication skills