Front Office Duty Manager

Company Description

What is in it for you:
* ALL Heartist benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies and the opportunity to earn qualifications while you work
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet ‎21
Your team and working environment:
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in
the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and
the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This
masterpiece offers the finest hospitality in Makkah, having ‎1315 elegantly
appointed rooms and suites with extravagant amenities, two contemporary dining
options and five-star-deluxe services filled with spirituality while enjoying
direct views over the holy Kaaba.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world

Job Description

Hostess - Saudis Only

• Monitor the preparation of own assignments, ensuring compliance to departmental standards.


• Ensure that all menu's, check folders are cleaned and in sufficient quantity.


• Ensure that the hostess stand is cleaned and organized.


• Review the Reservation book, pre-assign designated tables and follow up on all special requests.


• Greet the guests at the entrance of the restaurant.


• Seat Guest accordingly to floor plan / being fair to each waiter.


• Show guests their table which has been designated to them


• Ensure that the guests are pleased with their table.


• Present the open menu to the guest.


• Ensure that the tables are set to the best service of the guest.


• Anticipate heavy business times and organize procedures to handle waiting lines.


• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.


• Handle guest complaints and insuring guest satisfaction and inform Outlet Manager.


• Monitor guests' reactions and confer frequently with management to ensure guest satisfaction.


• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.


• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.


• Assist restaurant staff with their job functions to ensure optimum service to guest.

Qualifications

Your experience and skills include:
* Saudi Nationality ONLY
* Good English Language
* Experience in the same field is preferable
* Strong attention to detail, highly responsible, organized & reliable
* Strong interpersonal and problem solving abilities
* Ability to multi-task and work well under pressure
* Excellent communication skills