Majid Al Futtaim invites you to join us in our quest to create great moments
for everyone, everyday! We are the leading shopping mall, residential
communities, retail and leisure pioneer across the Middle East, Africa and
Asia, serving over 560 million visitors a year. For the past two decades, we
have shaped the consumer landscape across the region, transforming the way
people shop, live and play, while maintaining a strong sustainability track
record and the largest mall in the world to attain LEED Gold EBOM
Certification. We have over 40,000 team members in 15 international markets
representing over 100 nationalities - all keeping the customer at the heart of
everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid
Al Futtaim is the destination for you.
Job Purpose:
Responsible for setting up, monitoring, sampling, and reporting performance of
service quality and customer experience, to improve Global Solutions service
delivery and customer satisfaction.
Job Details - Key Responsibilities and Accountabilities:
Measure of Success - Illustrative KPIs:
Personal Characteristics and Required Background:
Previous experience in:
* highly transactional service delivery operations, with hands-on experience in service quality monitoring, sampling and reporting
* 5-7 years Experience
* Fluency in both Arabic and English (spoken and written) * Must be in good standing * Experience with MS Office and customer service tool set * Bachelor's degree or 2 years Amazon Experience * Experience interpreting and communicating analytics * Experience communicating technical concep…
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* Fluency in both Arabic and English (spoken and written) * Must be in good standing * Experience with MS Office and customer service tool set * Bachelor's degree or 2 years Amazon Experience * Experience interpreting and communicating analytics * Experience communicating technical concep…
* Fluency in both Arabic and English (spoken and written) * Must be in good standing * Experience with MS Office and customer service tool set * Bachelor's degree or 2 years Amazon Experience * Experience interpreting and communicating analytics * Experience communicating technical concep…
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