Fivos is the industry's only provider of comprehensive data solutions for
specialty providers, medical registries and device manufacturers. By taking a
holistic approach to data capture, insights and action, we help drive
innovation, improve outcomes and lower costs for unique clinical workflows.
Vascular, cardiovascular, women's health and other specialties can leverage
Fivos solutions to manage workflows, assess performance, measure risk and meet
regulatory markers.
The Technical Support Engineer will be working directly with our customers,
including physicians, registered nurses, and IT representatives using Fivos's
software. A successful candidate for this position will have proven experience
in a customer service capacity, proven ability to troubleshoot and problem
solve issues on behalf of a customer's request, and an ability to multi-task
and work under pressure.
Responsibilities**
* Customer communication via email, phone, and online meetings as part of technical support case handling
* Managing customer tickets and escalations, root cause analysis, ensuring all support tickets are resolved
* Logging, tracking, and collecting all related ticket information (logs, reports, SQL queries)
* Executing application-related operational tasks
* Provide remote technical support for medical software to clients
* Excellent troubleshooting & problem-solving skills
* Ability to multi-task and work under pressure
* Solid work ethic, self-driven with the ability to work with minimal supervision
* Detail-oriented and organized works well under tight deadlines.
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