Technical Support Engineer

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

About the role



  • To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification and management, troubleshooting and resolution.

  • To be responsible for the management of both proactive and reactive incidents, ensuring a professional and consistent delivery of quality services to our Customers

  • To provide a professional first point of contact for the Customer

  • To accurately log all incidents/ inquiries in a timely and effective manner.

  • Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/ products utility program wherever possible.

  • Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives.

  • To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions.

  • To resolve by himself most of the incidents on all Services .. To own the incident management from creation to resolution

  • Document all troubleshooting and incident management actions via the ticketing systems

  • To ensure on time resolution, by escalating to the appropriated experts and management when necessary.


About you



  • Very good interpersonal and communication skills.

  • Able to understand complex Customer infrastructure and good understanding of Services proposed by Orange.

  • Excellent customer skills are required.

  • Problem solving skills.

  • Ability to work under pressure

  • Multitasking skills are required

  • Preferred to have knowledge on delivered technologies:

  • CCNA certification is a plus

  • Fluent in English (French & German is a plus).


Additional information


Educational background and Professional Experience:
* B.Sc. Engineering, Telecommunications or Computer Science.
* (‎0 -‎2) years of experience in similar scope.


Department


Customer Services & Operations


Contract


Regular

ملخص الوظيفة

  • المُعلن : Orange
  • تاريخ الإعلان : 31/08/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

القاهرة
16/06/2022

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innova…

القاهرة
21/05/2022

1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet performance objectives. 4…

القاهرة
19/08/2022

## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…

القاهرة
04/08/2022

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innova…

القاهرة
16/07/2022

## **About the role** To provide a professional first point of contact for the Customer * To accurately log all incidents/inquiries in a timely and effective manner * Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/product…

القاهرة
27/09/2022

## **About the role** * Provide technical point of contact for customers' incidents. * Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. * Diagnose fault-related incidents by effectively utilizing software diagnos…

القاهرة
26/09/2022

**Passionate people create exceptional things** Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere! Working with us means working with the latest technologies …

القاهرة
03/10/2022

## **About the role** Responsibilities 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in or…

القاهرة
03/03/2023

## **About the role** * Provide technical point of contact for customers' incidents. * Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. * Diagnose fault-related incidents by effectively utilizing software diagnos…

القاهرة
13/03/2023

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO…

Language: English