Technical Support Engineer

؜ - ؜sharq ؜ -

تفاصيل الوظيفة

CLOSING DATE:Dec. ‎31, ‎2022
POSITION TYPE:on-site
COUNTRY:KW


Preferred Qualifications and Experience :


JOB PURPOSE


Job Responsibilities and Duties:



  • Take ownership of technical issues reported by the customer

  • Ask customers targeted questions to understand the root cause of the problem

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues

  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

  • Provide prompt and accurate feedback to customers

  • Ensure proper recording and closure of all issues

  • Prioritize and manage several open issues at one time

  • Prepare accurate and timely reports

  • Document knowledge in the internal wiki portal

  • Follow the SLA for tickets concerning the severity


Qualifications and Skills



  • In-depth knowledge of Domain Names, Hosting, DNS, and Email services.

  • Proven working experience in enterprise technical support, IT support, or as a technical engineer

  • Excellent problem-solving and communication skills

  • Ability to provide step-by-step technical help, both written and verbal

  • Excellent client-facing skills

  • Excellent written and verbal communication skills

  • Additional certification in Microsoft, Linux, Cloud or similar technologies is a plus

ملخص الوظيفة

  • المُعلن : KUWAITNET
  • تاريخ الإعلان : 20/06/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : sharq
  • الراتب : -
  • الهاتف : -

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