Technical Support Engineer

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role:
To manage application & technical in-field support to sales team for new unit
sales. In addition, this role will be responsible for timely submission of
necessary reports to FAMCO & CE management along with coordination
responsibility for site simulation and project study

What you will do:
* Technical training for technicians about product technicalities and machines inspection.
* Coordination with Product Manager for required support including but not limited to customer visits, technical submittals, competition offering summary, comparison studies, training arrangements
* Supervising operation & maintenance trainings upon machine delivery at customer site.
* Review & Implementation of MRS (specification) based on conducted competition studies. Communicate all necessary product developments with Sales Team & other stake holders (service, parts) including quotation specs update
* Supporting sales team with customers visits and technical discussion
* Machines configuration testing and competitor's side by side testing
Required Skills to be successful:
* Either a diploma or degree in Mechanical Engineering
* Good technical knowledge of Construction Equipment
* Hands on experience in terms of machine operations & application.
* Knowledge of electrical, control & instrumentation systems, diesel engines & electrical motors (variable and fixed speed)
* Good diagnostic capability and PC skills
About the Team :
Reporting to the Product Manager and working with a diverse team.

What equips you for the role:
* Minimum ‎1 year experience
* Good communication and interpersonal skills
* Ability to problem solve
* Technical acumen with the ability to learn new products technical changes

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim
Automotive is an industry leader with presence in ‎10 countries across the
Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution,
manufacturing, leasing and aftersales, and we are firmly established as the
regional representative of some of the world 's most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the
boundaries on innovation, quality standards, and value-added service across
our vast universe of customers - right from motoring enthusiasts to fleet
operators to contractors. Our mission is to become the leader in custom-made
mobility solutions by delivering nothing less than world-class omni-channel
experiences.
We channel our local expertise and global trust to deliver one of the most
comprehensive portfolios of mobility products and solutions, from passenger
cars to SUVs, electric vehicles to high-performance motorbikes, commercial
vehicles to industrial & construction equipment.
What keeps the company moving forward is a ‎9000-member strong team, with
inspiring possibilities for growth, throughout the career path. This is Al-
Futtaim Automotive and we empower talent to move forward.