Call Centre Agent

؜ - ؜مصر ؜ -
موقع المُعلن

تفاصيل الوظيفة

Experience Needed:



  • ‎2 to ‎5 years.


About the Job


General Purpose:


Answer incoming calls from customers to take orders, answer inquiries and
questions, handle complaints, troubleshoot problems and provide information.


Main Job Tasks and Responsibilities:



  • Answer calls and respond to emails Handle customer inquiries both telephonically
    and by email Research required information using available resources.

  • Manage and resolve customer complaints.

  • Provide customers with product and service information.

  • Enter new customer information into system.

  • Update existing customer information Process orders, forms and applications.

  • Follow up customer calls where necessary.

  • Document all call information according to standard operating procedures.

  • Complete call logs.

  • Produce call reports.


Job Requirements:



  • Not less than ‎2 years experience.

  • ‎1 year experience in the middle management.

  • Tourism or Flight experience is a must.

  • Previous call centre experience.

  • Amadeus or Online hotel reservation systems user.

  • Fluent in English.

  • Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills,
    Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking.


**" We offers a competitive salary and benefits, commensurate with


experience and skills. "**


send us your CV in PDF or DOC with a job title on email's subject at:


[email protected] __
or:
[email protected]


Note: (any CV without job title will be neglected)

بلغ عن إساءة

ملخص الوظيفة

  • المُعلن : -
  • تاريخ الإعلان : 13/11/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

Call Centre Agent
دبي
01/05/2022

_An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ ** __****_core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._** _We are on a mi…

Call Centre Agent
دبي
31/05/2022

* **Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone** **** * **Convert inbound enquiries into assessments or registrations.** **** * **Generate customer interest in the services and products by communicating all special o…

Call Centre Agent
دبي
06/06/2022

**Posting Date** Jun 05, 2022 **Job Number** 22093087 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai, Post Office Box 26525, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** The Ritz-Carlton **Schedule** Full-Time **Relocat…

Call Centre Agent
دبي
08/06/2023

**Job Number** 23104679 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Managem…

Call Centre Agent
دبي
07/01/2023

* Exciting permanent opportunity * Great career progression opportunities ### **About Our Client** Our client is an internationally recognised and well respected Medical and Aesthetic Clinic based in Dubai. You will be welcomed into their friendly team as the Call Centre and Customer Se…

Call Centre Agent
دبي
25/08/2023

**Job Number** 23154119 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Managem…

Call Centre Agent
السعودية
25/09/2023

المملكة العربية السعودية Oct 12, 2023 AED 5000 - AED 5500 Contract Full time Our client is into **Luxury Fashion** industry. They are now looking for a **Call Center Agent** to join them. **Roles & Responsibilities:** * To handle inbound and outbound calls of customers and clients. * Identif…

Call Centre Agent
الإسكندرية
24/11/2023

**Location:** Alexandria - **Department:** Call Center 1- Excellent command of English language (spoken and written) 2- Knowledge of customer service principles and practices 3- Computer skills (ICDL certificate is preferred 4- Some experience in a call center or customer service environment is pre…

Contact/Call Centre Agent
دبي
20/08/2022

#### **We are looking for a Contact Center Agent for one of our clients** **** **Main Responsibilities:** **** * **Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone** * **Convert inbound enquiries into assessments or reg…

Call Centre Agent - UAEN
الشارقة
03/10/2023

* Performs clerical duties as assigned, i.e., patient appointment scheduling and confirmation in accordance with the hospital policies and procedures to provide a high standard of patient care * Answers telephones and schedules appointments for clinic visit, as required and in accordance with …

Language: English