Call Centre Agent - UAEN

؜ - ؜الشارقة ؜ -

تفاصيل الوظيفة



  • Performs clerical duties as assigned, i.e., patient appointment scheduling and confirmation in accordance with the hospital policies and procedures to provide a high standard of patient care




  • Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.



  • Performs clerical duties as assigned.

  • Assists in training new hires as directed.

  • Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.

  • Accepts assignments as designated by the Call Centre Supervisor.

  • Adheres to the hospital / departmental policies and procedures.


  • Recognizes the cultural needs of the patients .




  • High School Diploma or Equivalent



  • Preferably two (‎2) years' experience in a clerical position and / or appointment.

  • Must have good English comprehension skills.

  • Ability to use the computer terminal

  • Excellent organizational and time management skills.

  • Ability to multi-task and to handle stressful situations.

  • Excellent knowledge of medical terminology.

  • Customer-oriented communication skills.

  • Efficiency, reliability, and accountability.

  • Maintaining patient confidentiality.

ملخص الوظيفة

  • المُعلن : NMC Healthcare
  • تاريخ الإعلان : 03/10/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الشارقة
  • الراتب : -
  • الهاتف : -

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Language: English