Role purpose:
Responsible for Device Lifecycle Management operational reporting and
analysis. He/she will work closely with DLM customers in providing the
department with appropriate analysis on the department 's KPIs along with
customer specific reporting showing the improvement and giving recommendations
in order to support the decision-making process as well as
detecting/highlighting issues that may have impact on the business causing
revenue loss in addition to enabling DLM collecting DLM Invoices.
Key accountabilities and decision ownership :
*
Develop financial reports that is used for billing and invoicing purposes
based on the revenue generated (spend) our business service accounts
* Inventory dashboard, trends and operational summary will be provided as part of the monthly Service Review Meeting.
* Work closely with service and account managers to provide them with customized reporting requirements, as well as providing improvement recommendations to support them in the decision-making process.
* Produce a wide set of reports (Customer Scorecards, Spend and usage Reports, Flat Rate Analysis, FUP reports, SLA/KPI Reports, Connections & Savings Reports, etc.…)
* Maintain, enhance & develop for VGE operational & financial reporting and analysis.
* Provide a dashboard of activity for review on a weekly basis with our customers for the mobile connectivity (voice & data) DLM, NMR and Managed Tablet reports.
Core competencies, knowledge, and experience :
*
Excellent presentation skills, Strong analytical and problem-solving skills.
* Ability to manage and coordinate multiple activities under tight timeframes, while maintaining the professional standard and resolve complex challenges associated with the work performed.
* Drive towards continuous development and improvement with a mind-set striving to exceed expectations
* Highly motivated self-starter who can drive changes
* Able to demonstrate an understanding of the full range of customer information/data management systems and related processes and protocols.
* Ability to approach technical challenges from a business perspective.
Must have technical / professional qualifications:
*
Excellent communication skill both in Arabic and English
* Excellent command of MS Office (Excel, Access, PowerPoint, projects, Visio, SharePoint).
* Power BI is a plus.
* Professional experience developing SQL Server database objects
* Create and write SQL code for Reporting database based on customer and internal report specifications.
* Professional experience with database architecture and schema design.
* Strong working knowledge of BO, SQL Developer, or other equivalent report writer.
* Minimum of 2 years' experience in Project Management and 5 years' experience in business generally
* PMP or PRINCE2 Certification is a plus
* Has previously worked in a virtual environment
* Quality Management
* Use project management tools to deliver a project including all project phases (Initiation- Planning - exciting control and closure)
* Advanced analytical and data interpretation Skills
* Proven experience in writing and maintaining support documentation (backup, recovery, operations, etc.).
* Ability to prepare clear and comprehensive technical and end user standards and procedures
* Knowledge in Process Management Proven ability to manage in dynamic, high-growth, high-uncertainty environments
* Flexible with the fact that the vacancy is project based (contract is for 18 months only).
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