Role purpose:
Working with colleagues across the UK OpCo (primarily Sales & Commercial),
the candidate will be responsible and accountable for the account allocations
processes, improving our data quality within or CRM system and associated
activity to ensure customer experience is not impacted. The information is
required for accurate response and reporting to include outputs for customer
services, finance, commissions and forecasting. Ensuring all systems are
updated and in alignment.
Stakeholder management to ensure communication, flow of information and to
keep abreast of all account movements to effectively manage change.
Interrogation of data, identifying anomalies and providing solutions. Create
and maintain a suite of information with insight on movement, new customers
and trends within segments.
Manage and prioritise activity demonstrating best practice and meeting all
SLA's. Lead the way in adoption of sales support, tools, systems and
processes.
The right candidate will be proactive, have strong analytical skills (but not
requiring technical knowledge) and be a capable stakeholder manager. This is
an exciting opportunity to establish a great network across not just Vodafone
Business UK but the wider business.
Key accountabilities and decision ownership:
*
Ensure account allocations are swiftly and accurately assigned and in
alignment with all billing and CRM systems for management flow and reporting.
* Provide a monthly suite of information and insight for stakeholders to be reviewed and analysed in session, with a plan to remove any negative factors.
* Create and maintain department processes and procedures to support in training and education to the sales and wider community and to identify methods for better ways of working.
* Conduct data cleansing activities on data gaps and errors. Develop methods and processes to identify and improve data quality ongoing
* Support Request triage, supporting our users with queries, access management and system defects
Core competencies, knowledge and experience:
*
Good analytical skills, with ability to interrogate and analyse data
* Compentency with Excel
* Strong stakeholder engagement with ability to influence across the organisation.
* Positive attitude with an energy for development
* Confident comunicator with the ability to simplify insight and data
* Experience in CRM systems (ideally Salesforce)
* Understanding the Sales Ops team strategy and business impact
* Self starter, prioritising own workload
Must have technical / professional qualifications:
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