Who are we and what we stand for?
When you work for Schneider Electric you work for a company that is passionate
about its people. Our people vision says, Great people make Schneider Electric
a great company. We are proud to promote purpose, diversity, inclusion,
learning and work-life integration - we're a great place to work and we are
continually striving to be the best place to work!
Your Mission
This position is accountable for installing, inspecting, maintaining,
troubleshooting, and repairing customer equipment. FSR will maintain,
retrofit, and provide technical support for all Schneider products, both in
the shop and on-site. Work on competitive equipment may also be part of the
role. Experimented FSR will share and provide technical instruction and
guidance to new and less experienced FSR. They will perform warranty and
recall work. Test circuits and equipment utilizing various tools and machines
such as computers, software, workstations, circuit diagram, etc. Analyze
malfunctions in equipment and interpret maintenance manuals, using knowledge
of systems and electronics to isolate and correct issues. FSR must be
available to: respond to emergency calls and for intervention, maintain
service equipment, tools and
documentation, and identify sales opportunities
Your Role - Magic happens when you bring great people together!
Comply with Safety and cyber security policies, practices, and procedures
❑ Perform Startup/Commissioning on Schneider Electric products & possible
competition equipment.
❑ Perform Preventive, scheduled, and unscheduled Maintenance on equipment
❑ Analyze and interpret technical procedures, governmental regulations, and
different problems on our equipment
and provide an appropriate answer
❑ Analyze and explain reports results to customers and management
❑ Certification & accreditation could be required vs Business and Country
regulations.
❑ Proactive participation in team collective initiatives & management meetings
to achieve departmental and
company goals (SIM1)
❑ Understand the scope of work, respect time allocation to perform the job and
ensure full traceability (timesheet,
change order etc..)
❑ Support planners, coordinators, and project managers to get a good customer
site conditions understanding
❑ Escalate quality or technical issues detected on the field
❑ Understand Ecostruxure's offer and provide technical explanations to
customers
❑ Use all digital tools designed for SE FSR
❑ Track Installed Base (serviceable assets)
❑ Advise customers on different opportunities to optimize their install base
and create lead-generation business
opportunities
❑ Perform basic audits of customer's electrical systems and equipment (MPS
walkthrough)
❑ Perform Field Services Operations by providing best-in-class customer
experience a
Qualifications
Qualifications
* Bsc. Degree in Engineering
* 1-3 years experience in Field Services.
* Experience in working with all digital tools to perform jobs (BFS & ServicesMax, Onsite, TIPI, Enablon).
* Excellent experience in interacting every day directly with the customer, ensuring customer satisfaction (NSS) and SE signature (branding & soft skills) to be respected every day with our customers
* Excellent command of English
Primary Location : Egypt
Schedule : Full-time
Unposting Date : Ongoing
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