City Manager - Logistics

؜ - ؜مدينة الكويت ؜ -

تفاصيل الوظيفة

The City Manager will be managing the overall logistics of multiple cities
across the country, leading on-demand delivery operations and maintaining
excellent customer experience ‎24/‎7. This role will be taking ownership of
staffing, service levels, and communication with stakeholders, as well as
monitoring, measuring and improving compliance and performance of
riders/partners.
What's On Your Plate?
* Oversee all daily logistics-related operations
* Direct, optimize, and coordinate full order cycle
* Lead communication with external suppliers
* Supervise and coach multiple rider managers and rider trainers
* Oversee and ensure restaurant onboarding and training
* Set up SOPs, policies, and tools for safety/compliance of riders and partners
* Help with the coordination of marketing campaigns and activities across all brand entities
* Coordinate with country logistics head on operational zone setup and special projects
* Responsible for the country's rider experience and satisfaction score
* Provide weekly updates to country management on projects and performance progress
What Did We Order?
* Bachelor's Degree, MBA is a plus
* ‎5-‎8 years of experience in food/grocery tech industry is highly preferred
* Extensive experience in Data Analytics
* Strong communication skills, both written and verbal. Urdu is a must; Arabic is a plus.
* People management skills: Experience in managing a bigger group of people
* Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
* Ability to analyze data and derive insights from comprehensive data reports
* Ability to deal with ambiguity, work under pressure, and handle stress

ملخص الوظيفة

  • المُعلن : Talabat
  • تاريخ الإعلان : 24/02/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : مدينة الكويت
  • الراتب : -
  • الهاتف : -

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