Role Summary
Ensuring a seamless delivery experience is an integral part of ordering food
online. Talabat aims to bring the best in class delivery experience to users.
This role will be working to build a great food delivery fleet and scaling
logistics in every city.
We are looking for an experienced and skilled Country Operations - UAE to
lead our logistics operations in UAE. The successful candidate will be
responsible for managing and optimizing the delivery network in the region,
ensuring timely and efficient deliveries to our customers, and driving
operational excellence. If you are a strategic thinker with exceptional
leadership and communication skills, we encourage you to apply.
What's On Your Plate?
* Develop and implement logistics strategies to optimize delivery times, minimize costs, and enhance customer experience
* Plan and execute the daily operations of the delivery network, including managing the fleet, drivers, and delivery partners
* Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions
* Build and maintain strong relationships with delivery partners and vendors to ensure seamless operations
* Collaborate with cross-functional teams to drive innovation, efficiency, and growth
* Ensure compliance with local regulations and company policies
* Prepare hiring targets for the city basis the demand growth plan
* Support and Engagement - It's not only important for us to constantly motivate our fleet, but also keep them informed on how they're doing on
* a real-time basis.
* Build efficiency in support processes for improving Rider experience
* Resolve rider issues and run retention programs for Riders in a cost-effective manner
* Define Rider service quality parameters for better customer and merchant experience
* Monitor key quality metrics at Rider level and ensure they are under tolerance level
* Run exercises for filtering delivery executive for non-adherence to quality standards
* Design the payout and incentive structure
What Did We Order?
* Bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field. Master's degree preferred.
* Minimum 7 years of experience in logistics operations, with at least 3 years in a leadership role
* Strong understanding of logistics and supply chain management principles and practices
* Proven track record of successfully managing large-scale logistics operations
* Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced and dynamic environment
* Proficient in using logistics management software and tools
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
This role will manage the overall logistics of multiple cities across the country. Leading on-demand delivery operations and maintaining excellent customer experience 24/7. The City Manager will take ownership of staffing, service levels, and communication with stakeholders, monitoring, measuring, …
The City Manager will be managing the overall logistics of multiple cities across the country, leading on-demand delivery operations and maintaining excellent customer experience 24/7. This role will be taking ownership of staffing, service levels, and communication with stakeholders, as well as mo…
This role will manage the overall logistics of multiple cities across the country. Leading on-demand delivery operations and maintaining excellent customer experience 24/7. The City Manager will take ownership of staffing, service levels, and communication with stakeholders, monitoring, measuring, …
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
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