Senior Engineer Demand & Delivery Management

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:

• Responsible for understanding and analyzing business requirements and converting them into technical requirements and providing end to end solution.


• Technology Single Point of Contact with business units to understand the requirements and provide optimum solutions in cost effective and improved time to market.


• Responsible to facilitate all Digital Initiatives of the company


• Responsible to adapt Agile and DevOps concepts to improve Time to Market


• Responsible to communicate the feasibility and cost estimate to business unit based on the requirements.


• Responsible for solution Design and implementation for Digital platforms (Mobile App, Portal) middleware and associated IT nodes.


• Responsible for Business as Usual task and Change Request within the agreed SLA.


• Responsible for ADM vendor management, communicate the business requirements and technical scope, approve the end to end solution (HLD & LLD), optimize man days effort.


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  The position has different qualifications as mentioned in the "Qualification" section, in which we will be selecting upon hiring exercise.
  Key Accountabilities and Activities:
  

  
  


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  Understand the business requirements and perform feasibility study and provide feedback to the stakeholders with appropriate solution and recommendation with Time To Market (TTM)

  
  


• Support and coordinate with all stakeholders to align with the expected business unit requirements.


• Manage technical deliverables right from new products/services feasibility study to implementation, based on business unit's requirements.


• Communicate with the ADM (Application and Development Management) vendor the priority and requirement pipeline to manage resource capacity.


• Convert the business requirements to functional/technical requirements to prepare feasibility study & High Level Design (HLD)


• Responsible for developing cost analyses, design considerations, and implementation time-lines.


• Agree with the ADM vendor on the complexity level of the solution and expected man days.


• Responsible to manage relationships with ADM vendor and technology partner to align technology capabilities to support marketing/product needs


• Manage and co-ordinate the inter-departmental functionalities and communications between the Technology and Business Teams within Ooredoo Kuwait for realizing strategic service/product launches.


• Manage and drive the SLA/KPI for ADM and highlights project issues to higher management and provides recommendations for improvements


• Responsible for setting up acceptance criteria and post development/deployment check of feature/products.


• Responsible for quality check and performance KPI for delivered products to business units with supporting documents.


• Responsible for seeking approval from Design and Control (DAC) & Change Approval Board for smooth deployment.


• Responsible for solution delivery timeline, performance, SLA management, and Quality control of all solution deliveries which will be covered with all testing phases until UAT and regression testing


• Discuss or Validate on the business requirement for the requested BAU's/TMO's and assign it to vendors and make sure it should be delivered as per business requirement.


• Responsible to capture Configuration Management changes and proper documentation.


• Supervise System integration/ Functional testing & Deployment to UAT environment.


• Assists the management in developing and implementing procedures and standards that will improve efficiency


• Bringing in cost saving measure by Identifying and implementing measures to ensure future proof solution within budget.


• Responsible for Vendor management.


• Contribute in motivating colleagues and peers, providing assistance wherever necessary.


• Provides leadership in facilitating the activities of the project team. Works with the team and other stakeholders to establish project goals and priorities.


• Promote an equitable, positive and respectful work environment that values cultural and diversity among all employees


• Proactively, takes responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise


• Proactively, able to work independently, possesses creative problem solving skills and able to work in a dynamic and challenging environment


• Represents Technology in the development of any frameworks related to Demand and Delivery Management and process.


• Guide and supervise the project members and facilitate all the needs to be able to deliver the project on time.


• Other duties as directed by the head of Demand & Delivery management


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  Aligning any new project or implementation & Roadmap for Ooredoo group with respective strategy department.
  Qualifications:

  
  


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  Bachelor Degree in Telecommunication/Computer/ Electronics Engineering or related discipline and appropriate registrations with recognized professional institute.

  
  


• Degree shall be duly approved by Kuwait Society of Engineers (Not required for Non-Engineers)


• Should be certified in Oracle SOA


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  Trained in DevOps tools and Agile Methodologies
  Other Information:
  

  
  


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  experience in Demand Planning & Development for Senior Engineer DDM.

  
  


• experience in Demand Planning & Development for Senior Technical Specialist DDM.


• Advance working knowledge in Ericsson CS, Matrix, ESM, SBP,NGVS, ETOPUP, BSCS, Mediation


• Advanced working knowledge in Billing and charging system, Subscription Management, CRM, Mobile app and relevant core areas.


• Advance working knowledge in Digital platforms (Mobile App, Portal), middleware (OSB), Oracle Fusion: Oracle SOA Suite, OSB, BPEL, OBR, Service adapters, OWSM, WebLogic Server.


• Work experience in Self-service portals/Kiosk/Mobile, CRM, Order Management, Product


• Experience as Solution Architect for Digital and middleware technologies


• Experience in E2E Solution design experience across BSS & OSS domain


• Experience in Vendor management


• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities


• Advanced working knowledge in DWH, APP Functionality, OSB, CRM, VAS, Core, , Product Catalogue, Order Care, Provisioning System, Middleware, Mobile Application


• Advance working knowledge Siebel CRM and extensive knowledge in CRM concepts.


• Work experience in Self-service portals/Kiosk/Mobile, CRM, Order Management, Product


• Advanced working knowledge of GSM, UMTS, LTE networks


• Experience in E2E Solution design experience across BSS & OSS domain


• Advanced Telecom Industry Knowledge


• Experience in Vendor management


• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities


• Experience working with marketing and commercial teams.


• Good working knowledge on Windows applications (e.g. MS Excel, MS Word, MS PowerPoint, MS Project etc.)


• Excellent command of both written and verbal English


• Strong communication skills, and ability to understand business requirements.
  
  
  • Strong Technical and Analytical skills
  
  
  • Strong Project Management skills
  
  
  • Negotiation skills
  
  
  • Conflict Resolution skills
  
  
  • Experience in new products and services development and a good understanding of Product Development Life Cycle
  
  
  • Intensive coordination and management across many teams from Business and Technology
    Note: you will be required to attach the following:
  
  
  
  

‎1. Resume / cv