Senior Engineer Demand & Delivery Management

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role

• Responsible for understanding and analyzing business requirements and converting them into technical requirements and providing end to end solution.


• Technology Single Point of Contact with business units to understand the requirements and provide optimum solutions in cost effective and improved time to market.


• Responsible to facilitate all Digital Initiatives of the company


• Responsible to adapt Agile and DevOps concepts to improve Time to Market


• Responsible to communicate the feasibility and cost estimate to business unit based on the requirements.


• Responsible for solution Design and implementation for Digital platforms (Mobile App, Portal) middleware and associated IT nodes.


• Responsible for Business as Usual task and Change Request within the agreed SLA.


• Responsible for ADM vendor management, communicate the business requirements and technical scope, approve the end to end solution (HLD & LLD), optimize man days effort.


• The position has different qualifications as mentioned in the "Qualification" section, in which we will be selecting upon hiring exercise.
  Key Accountabilities and Activities


• Understand the business requirements and perform feasibility study and provide feedback to the stakeholders with appropriate solution and recommendation with Time To Market (TTM)


• Support and coordinate with all stakeholders to align with the expected business unit requirements.


• Manage technical deliverables right from new products/services feasibility study to implementation, based on business unit's requirements.


• Communicate with the ADM (Application and Development Management) vendor the priority and requirement pipeline to manage resource capacity.


• Convert the business requirements to functional/technical requirements to prepare feasibility study & High Level Design (HLD)


• Responsible for developing cost analyses, design considerations, and implementation time-lines.


• Agree with the ADM vendor on the complexity level of the solution and expected man days.


• Responsible to manage relationships with ADM vendor and technology partner to align technology capabilities to support marketing/product needs


• Manage and co-ordinate the inter-departmental functionalities and communications between the Technology and Business Teams within Ooredoo Kuwait for realizing strategic service/product launches.


• Manage and drive the SLA/KPI for ADM and highlights project issues to higher management and provides recommendations for improvements


• Responsible for setting up acceptance criteria and post development/deployment check of feature/products.


• Responsible for quality check and performance KPI for delivered products to business units with supporting documents.


• Responsible for seeking approval from Design and Control (DAC) & Change Approval Board for smooth deployment.


• Responsible for solution delivery timeline, performance, SLA management, and Quality control of all solution deliveries which will be covered with all testing phases until UAT and regression testing


• Discuss or Validate on the business requirement for the requested BAU's/TMO's and assign it to vendors and make sure it should be delivered as per business requirement.


• Responsible to capture Configuration Management changes and proper documentation.


• Supervise System integration/ Functional testing & Deployment to UAT environment.


• Assists the management in developing and implementing procedures and standards that will improve efficiency


• Bringing in cost saving measure by Identifying and implementing measures to ensure future proof solution within budget.


• Responsible for Vendor management.


• Contribute in motivating colleagues and peers, providing assistance wherever necessary.


• Provides leadership in facilitating the activities of the project team. Works with the team and other stakeholders to establish project goals and priorities.


• Promote an equitable, positive and respectful work environment that values cultural and diversity among all employees


• Proactively, takes responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise


• Proactively, able to work independently, possesses creative problem solving skills and able to work in a dynamic and challenging environment


• Represents Technology in the development of any frameworks related to Demand and Delivery Management and process.


• Guide and supervise the project members and facilitate all the needs to be able to deliver the project on time.


• Other duties as directed by the head of Demand & Delivery management


• Aligning any new project or implementation & Roadmap for Ooredoo group with respective strategy department.
  Qualifications


• Bachelor Degree in Telecommunication/Computer/ Electronics Engineering or related discipline and appropriate registrations with recognized professional institute.


• Degree shall be duly approved by Kuwait Society of Engineers (Not required for Non-Engineers)


• Should be certified in Oracle SOA


• Trained in DevOps tools and Agile Methodologies