Senior Specialist, Cash Management

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose
Responsible for the reconciliation of payments posted in Retail Activation
System vs. deposits in bank. Tracking dealers bill payments and their
collections. Managing department petty cash. reconciliation of payments made
by the customers through online channels such as Ooredoo Web portal, Bank 's
web portal, mobile payments, Ooredoo IVR etc. Handling of customer complaints
related to online recharges and bill payments. reconciliation of payments made
by the customers through online channels such as Ooredoo Web portal, Bank's
web portal, mobile payments, Ooredoo IVR etc. Handling of customer complaints
related to online recharges and bill payments. Assisting concerning Superior
on day-to-day basis to ensure control over company's collections, adequate
accounting and reporting.Key Accountabilties & Responsiblities
* Ensure daily reconciliation of payments posted into RAS with the bank statement for all types of collections such as Cash, K-Net, and Credit Cards etc.
* Monitor and identify any discrepancies to be escalated for resolution and adjustments with POS Managers.
* Tracking bounced checks from POS and ensuring its adjustments in the relevant systems.
* Reconciliation of deposits made by collection agency in banks with the daily collection summary of the locations.
* Ensure timely completion of accounts for the month end closing.
* Tracking the Airtime dealer's bill collection and payments according to the payment schedule.
* Identify cases of delay in dealer payments to ensure the Credit limit is not breached and escalate to the department manager for any deviations.
* Coordinate with dealer and internal dealer team wherever necessary for charge backs, collection discrepancies, delays, new dealer set-up etc.
* Ensure adequate recording of dealer collections, payment and commission in books of account for month end closing.
* Manage cash collection from various branches and POS locations including new locations.
* Coordinate with the collection agency for delays and non-collection of cash from any POS location.
* Coordinate with branches and bank on installation and servicing of merchant devices required at POS locations.
* Ensure that bank reconciliations are prepared on monthly basis and corrective actions are taken for the reconciling items.
* Preparation and report the daily cash position for the company and assist concerning manager for optimizing company's cash.
* Verify the accuracy of the information / data processed, identify issues and take corrective actions to resolve problems.
* Provide analysis and summaries of information as directed to ensure key issues are brought to the attention of the supervisors.
* To verify the accuracy of information / data processed, identify issue and take corrective action to resolve problems.
* Generate daily, weekly, monthly and quarterly reports for various collection streams.
* Ensure daily reconciliation of payments made by the customers through online channels such as Ooredoo Web portal, Bank's web portal, mobile payments, Ooredoo IVR, CRM etc. with the relevant Ooredoo systems.
* Identification of payment failures and escalation for resolution to the identified stakeholders.
* Ensuring posting and reconciliation of customers' accounts for the payments made through bank's online web portals on daily basis.
* Tracking, monitoring and reconciliation of E-commerce transaction on daily basis to ensure adequate recording in Retail Activation System.
* Ensure adequate and timely recording of online transactions in books of accounts for the month end closing.
* Resolving customer complaints related to online payments on daily basis within the defined SLA.
* Handling customer refunds including E-commerce.
* Perform collection reversals related to void request received from the dealers.
* Resolving customer complaints related to Kiosk payments on daily basis within the defined SLA.
* Handling customer refunds and reversals.
* Handling charge backs requests raised by banks for the card payments as per VISA/Master Card Rules.
* Ensure daily reconciliation of collections through kiosk machines with the deposits/credits in bank for Cash/Debit and Credit Cards.
* Reconcile customer's payments through Kiosk and amounts posted into Ooredoo system and to identify payment failures and escalation for resolution to the identified stakeholders.
* Monitor Kiosk balances & ensuring timely generation of invoices in Retail Activation System.
* Ensure adequate and timely recording of online transactions in books of accounts for the month end closing.
* Manage department petty cash.
* Handling customer collections through Direct Debit.
* Handling external and internal complaints/requests related to POS payments.
* Manage web collections from various sources including new/additional locations.
* Coordinate with the bank for discrepancy/ delays in refund for any customer payment.
* Tracking cash movements with company's account to record required entries in books of accounts on daily basis.
* Ensure activities are planned and carried out within the scope of well-defined policies and procedures and in strict accordance with Ooredoo policies.
* Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
* Perform other duties as directed by supervisors.
Qualifications
Bachelor's degree in accounting or other related discipline from a
recognized tertiary institution.