Who we are
We are a leading partner for luxury across the Middle East. With more than 600
stores, 300 brands and over 65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
What you'll be doing
Service Excellence
Knowledge of customer service concepts and techniques; ability to meet or
exceed customer needs and expectations and provide excellent service in a
direct or indirect manner.
Standard Operating Procedures
Knowledge of established standard operating procedures (SOP) and ability to
design, implement and evaluate standard operating procedures affecting daily
and strategic business operations in order to increase operational efficiency.
Negotiating
Knowledge of successful negotiation concepts and techniques; ability to
negotiate successfully across the organization and with external vendors and
clients in a constructive and collaborative manner.
Customer Experience Management
Knowledge of and ability to implement the strategies and techniques used to
ensure that customers have a positive experience with the organization's
products and services at every touch point.
Customer Relationship Management (CRM)
Knowledge of CRM concepts and strategies, and the ability to design, implement
and execute CRM business processes and associated applications.
Design Thinking
Knowledge of the concepts, principles, and processes of design thinking;
ability to utilize the knowledge in designing new products and services and
even improving organizational operation.
Business Development
Knowledge of business development tools, techniques and approaches; ability to
explore and develop potential areas of business growth for the organization.
Product Development Strategy
Knowledge of the principles and practices for designing product development
strategy; ability to design and implement a product development strategy
within the organization.
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.
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