Senior Executive, Delivery Desk / Phono Subsidiary of Ooredoo Kuwait

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose:

Responsible to manage a robust Device Delivery for customers within ooredoo
Head Quarter serving B2C, B2B & B2B2C customers. In addition to being the
devices Custodian for all sales teams in HQ.
Key Accountabilties & Responsiblities:

• Conduct Daily/weekly/monthly stock count & audits to produce reconciliation in HQ centralized location.


• Following-up on orders release/delivery with other stakeholders (Merchandizing, SCM, OK WH, finance, etc.)


• Update ERP with corresponding returns and replacement order.


• Ensure proper stock levels from all devices according to Sales trends of all designated locations and WH availability.


• Arrange the devices inside the Warehouse in FIFO manner (First in First Out) to ensure optimum stock ageing and speed delivery.


• Perform and Respond to Device Ageing and returning requests according to business needs.


• Generate system reports that shows stock level in designated location.Responsible for the Customer Delivery process in Head Quarter within the agreed service level and quality of service.


• Proper handling of Customers' Delivery Queue in the head quarter.


• Advise and Implement necessary procedures with Sales Channels in Headquarter to ensure proper delivery of customers' devices.


• Ensure that all deliveries are done with proper system transaction and documentations.


• Take all measures to ensure delivery to authenticated customers only (based on valid documentation).


• Coordinate with Sales Channels and CEX department in headquarter to ensure smooth and pleasant customer journey in side HQ.Manage efficient After Sales support for delivered devices and Manage the After sales process


• Co-ordinate with Device Team and P&L for the replacements of "Dead On Arrival" DOA according to existing policy and procedures for HQ customers


• Manage sales returns for refund devices within approved processes Process the Employee services for device delivery under all processes


• Issue of Testing devices for various Testing across organizations


• Using SSHR for test and giveaways devices ensuring proper Approver Matrix.


• Keep a track of all temporary test devices by the coordination of BI reports.


• Follow-up with departments for the temporary test devices returns.


• Assist in returns of used device and liquidate thru employee promotions.
  Qualifications:
  

Bachelor degree in Business Management or similar discipline from a
recognised tertiary institution.
Requirements:

• Required ‎2+ years of experience, previous sales or merchandising experience in a related industry.


• Proven knowledge of Merchandising and/or Logistics and how it contributes to the management of the supply chain for sales channels.


• Strong interpersonal and fact-based selling skills.


• Fluent verbal/written communication in both Arabic and English.


• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivitiesCommunication skills.


• Expert in MS Office.


• General knowledge of telecommunications products and services


• Good command of using operational systems like BSCS, RAS and Oracle ERP
  Note: you will be required to attach the following:

‎1. Resume / cv