Loyalty Coordinator

Who we are
We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
Job responsibilities:
We are looking for highly organized, proactive and solutions driven Loyalty
Coordinator who will be responsible for coordinating projects, in addition to
delivering projects, organizing various tasks for the Department Head, sending
weekly dashboards to the brands, supporting in programme experiences and
benefits, supporting in project follow up and admin tasks.

Organizational:
* You will be responsible for coordinating various teams on projects and supporting the Department Head on key tasks, reports, presentations and special projects
* You will be responsible for supporting and assisting in meetings, events, organizing workshops, trainings and programme refreshers
* Ensure all MUSE Marketing collaterals and updates are transmitted and received by Retail teams
* Communicate weekly targets and dashboards to brand managers and store staff
Experiences
* Curate MUSE-Exclusive experiences that are relevant to the Saudi Market
* Internally with MUSE brands
* Externally with complementary partners
* Post experiences on the App
* Create guides for call center
* Assess reports & strategize on uptake
Benefits
* Curate service hub (home delivery, alterations, valet, etc.)
* Map journeys, negotiate, liaise, and sign with external partners
* Brief agencies for collateral
* Create training and SOP guides
* Update App with Benefits
* Asses reports and strategize on uptake
Business Requirements:
* Support in plotting business requirements for new projects
* Support in customer journey mapping
* Support in writing briefs and summarizing feedback
Operational:
* Responsible for recurring weekly tasks like sending dashboard to brands and senior leadership, organizing status meetings etc.
* You will be responsible to follow up on the day-to-day activities related to own job with minimal supervision to ensure continuity of work
* Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
* Create process documents, ways of working and ensure team tasks are tracked according to priorities
* Ensure feedback received is categorized and passed on to every project stream owner
Proactive Liaison:
* Work closely with the Department Head and UAE MUSE team to ensure the key tasks and deliverables outlined for KWT is moving
* Understand roadblocks and present solutions for approval
* Provide reports and track tasks in an organized manner and ensure team deadlines set are being followed
* Follow up with third parties and brands on outstanding requests
Project Admin:
* Prepare excellent presentations for senior leadership teams
* Produce status summaries of verified project as per a specific calendar
* Taking meeting minutes from every task
* Follow up approval and payments cycles, and report delays
* Manage budget tracker, invoicing and reconciliation
* Participate in relevant projects and community activities as and when needed
Profile:
* Previous experience of working in Advertising or Marketing as an Account Executive
* Understand the Luxury market.
* Passionate about working in a start-up environment and learn from cross functional teams
* Must be highly organized, proactive and solutions driven
* Can provide examples of strong power point skills and effective storytelling - we would love to see your work.
* Good with Microsoft Excel and learning new tools
* Great attention to detail and ability to connect the dots with various streams
* Project coordination experience
* Excellent at collaborating
* Excellent at communications and building relationships
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.