Coordinator / Translator

Acts as a translator for health care professionals within the clinic setting.
Manages and maintains patient health information including patient data,
clinic schedules, patient appointments and day-to-day activities of confirming
appointments, rescheduling appointments and clinics, guiding patients,
answering all patient's inquiries and completing statistical data related to
patient care and services offered

Responsibilities

• Act as a translator across clinics for health care providers who are not Arabic speakers. This includes translating the diagnosis and patient education.


• Translate medical and research documents from English to Arabic and vice versa


• Writing medical reports as per the supervisor's request


• Data collection and data entry


• Calling/texting patients to participate in research and follow up the registration process, as well as assist in recruiting participants.


• Open patient files and complete the registration process (personal patient cards and personal patient data) through the Institute's appointment/medical records software application.


• Follow-up with referring parties when referral information is incomplete.


• Prepare patient files for newly admitted patients and assemble medical records into standard order.


• Setting patient appointments and calling them to reconfirm their appointments.


• Prepare clinic schedules and resolve cancellations and re-scheduling issues.


• Prepare clinical appointment lists and other patient information requests, as required by DDI clinical staff.


• Prepare clinical medical forms, by adding patient information, prior to the patients' appointment.


• Return patient files to the medical filing room, while making sure to store the patient files in accordance with the filing system of the medical filing room.


• Provide information of general nature to authorized requestors.


• Maintain confidentiality, security and access control for medical files.


• Processing medical insurance claims.


• Ensuring the best customer service is delivered.


• Handling administrative issues relating to the role.


• Filling up policy requisition forms.


• Reviewing patient records using medical coding procedures.


• Prepares reports by collecting, analyzing, and summarizing information.


• Ensures legal compliance by following company policies, procedures, guidelines, as well as Kuwait insurance regulations.


• Ensuring patients complete the satisfaction survey and following this up with the Patient Liaison Officer.


• Complete Good Clinical Practice (GCP) certificate and CITI certificate for research.


• Translating all the required tasks in the medical sector.


• Performs any other task requested by the Head of the department or the Supervisor.

Required Skills and Expertise:

• Minimum ‎3 years' previous experience


• Scientific or medical background


• Excellent communication and customer service skills


• Ability to multi-task


• Ability to work more than one shift


• Good attention to detail


• Computer experience required - Microsoft word and excel


• Bilingual - Arabic & English

Other Comments:

Diploma after high school or Bachelor's degree