Franchise Hotel - Front Desk Manager (Pre-opening)

About Us
Vignette Collection is a diverse group of luxury hotels with a fresh focus,
offering guests a more authentic and thoughtful way to travel.

We've created a collection brand that gives guests and colleagues an inspiring
new choice. One that puts people at the heart of everything we do, to reframe
luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and
story to tell.

**

Your day to day**

Our guests' memorable experiences have to start somewhere. So why not with
you? We're looking for a new Front Desk Manager to take ownership of
delivering exceptional first impressions - managing everything from
registration and reservations to porter and concierge services.

Every day is different, but you'll mostly be:*
* Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
* Engaging with guests to build personal relationships and remedy any complaints
* Conducting regular front office inspections to ensure we're making the right first impression
* Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
* Training team members on PBX procedures and taking the lead during an emergency or crisis
* Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.

What we need from you

* Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
* ‎3 years of Front Office/Guest Service experience including management experience
* Must speak fluent English
* Other languages preferred

What we offer

*We give our people everything they need to succeed. From a competitive
salary that rewards all your hard work to a wide range of benefits designed to
help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work. We are an equal
opportunity employer and offer opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability. We promote
a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives.*
So, join us and you'll become part of our hotel family.

At IHG, we 've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
Vignette Collection is a diverse group of luxury hotels with a fresh focus,
offering guests a more authentic and thoughtful way to travel.
*

We 've created a collection brand that gives guests and colleagues an
inspiring new choice. One that puts people at the heart of everything we do,
to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook
and story to tell. Let 's Go Further Together.